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Sugar Beach, A Viceroy Resort

Photo gallery for Sugar Beach, A Viceroy Resort

Children's activities
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Room, 4 Bedrooms, Beachfront (Collection) | Terrace/patio

Overview of Sugar Beach, A Viceroy Resort

VIP Access

Sugar Beach, A Viceroy Resort

5.0 star property
Soufriere beachfront resort with spa and outdoor pool

9,2/10 Superb

404 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Val des Pitons, Soufriere

Room options

About this area

What's nearby

  • On the beach

Getting around

  • Hewanorra Intl. Airport (UVF) - 59 min drive
  • George F. L. Charles Airport (SLU) - 92 min drive

Restaurants

  • Bayside restaurant - 3 min walk
  • Martha's Tables - 4 min drive
  • Mango Tree Restaurant - 6 min drive
  • Morne Coubaril Estate - 6 min drive
  • Zaka Art Cafe - 8 min drive

About this property

Sugar Beach, A Viceroy Resort

At Sugar Beach, A Viceroy Resort, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and facials. The Terrace Restaurant, one of 3 restaurants, serves breakfast. Other highlights at this luxurious resort include 2 beach bars, a bar/lounge, and a health club. Fellow travelers say good things about the helpful staff and beach location.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 96 units
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • 2 beach bars
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Hiking/biking trails
  • Helicopter/airplane tours
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Fishing
  • Mountain biking nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Built in 1997
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished patio

Freshen up

  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Rainforset Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

The Terrace Restaurant - This restaurant serves breakfast only.
The Bayside Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 0.00 per person, per night for adults; USD 3.00 per night for guests aged 12-17 years old.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 48.00 for adults and USD 26.40 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Sugar Beach Viceroy
Sugar Beach, A Viceroy
Sugar Beach Viceroy Resort Soufriere
Sugar Beach Viceroy Soufriere
Viceroy Resort
Viceroy Resort Sugar Beach
Viceroy Sugar Beach
Jalousie Hilton
Sugar Beach, A Viceroy Resort Resort
Sugar Beach, A Viceroy Resort Soufriere
Jalousie Plantation St Lucia
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Sugar Beach, A Viceroy Resort Resort Soufriere

Frequently asked questions

Does Sugar Beach, A Viceroy Resort offer free cancellation for a full refund?
Yes, Sugar Beach, A Viceroy Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sugar Beach, A Viceroy Resort?
As of 01 December 2022, prices found for a 1-night stay for 2 adults at Sugar Beach, A Viceroy Resort on 07 December 2022 start from R21 419, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sugar Beach, A Viceroy Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sugar Beach, A Viceroy Resort?
Yes, there's an outdoor pool.
Are pets allowed at Sugar Beach, A Viceroy Resort?
Yes, pets are welcome. There's a charge of USD 150 per pet, per night.
Is parking offered on site at Sugar Beach, A Viceroy Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Sugar Beach, A Viceroy Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Sugar Beach, A Viceroy Resort and nearby?
Have fun with onsite activities like sailing, water skiing, and windsurfing. Additional recreation onsite includes aerobics, helicopter/airplane tours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sugar Beach, A Viceroy Resort also has 2 beach bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Sugar Beach, A Viceroy Resort?
Yes, there are 3 onsite restaurants. Nearby restaurants include Zaka Art Cafe (2.6 mi), De Belle View (2.7 mi), and The Big Yard (2.7 mi).
Does Sugar Beach, A Viceroy Resort have any outdoor private spaces?
Yes, every room features a furnished patio.
What's the area around Sugar Beach, A Viceroy Resort like?
Sugar Beach, A Viceroy Resort is located on the waterfront, a short 10-minute walk from Piton Falls and 3 minutes' walk from Jalousie Beach. Travelers give top marks for the resort's prime location.

Overall score and ratings

9,2

Superb

9,5/10

Cleanliness

9,3/10

Staff & service

9,4/10

Amenities

9,2/10

Property conditions & facilities

9,2/10

Eco-friendliness

10/10 Exceptional

Dylan, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Helga, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Magical resort, brutal extra charges
Suite, private pool, beach, main pool all absolutely incredible. Snorkeling wonderful extra surprise - lots of big fish and good coral. Service good but not perfect, considering it's well over $1000 a night on the room. On arrival, the welcome card was addressed to someone else. One day we had no water, one day no turndown. Food is good but not wow - focus on honeymoon-esque things like steak and lobster, not local produce. In the end the relentless monetization left a sour note. E.g. Main course in restaurant is $60, side $11, then tax and tip. Screwtop wine starts at $75. Cheeseburger is $30 plus tax, tip, and $18 room service fee. Late checkout in an empty resort is $300. The rooms and resort overall are absolutely magical, but this is not a place for people who even look at the bill before signing it...
Ian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peter was the star of the staff show but all were very pleasant and helpful. Amazing views and you can either do nothing all day on the beach or fill every day with activities. Got in a drift dive and a night dive which was awesome. Seems nicer than other resorts in the area and in a better location. Decided not to go with all inclusive and blew past what we would have spent with all inclusive so good to keep in mind. Great experience all around. Pro tip: if you stay in sugar mill or beach-side rooms you can walk anywhere and don’t need a shuttle.
Danny, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alicia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

When we arrived we were taken to a room far from the beach and in order to be close to the gym, restaurants and the beach we needed to take a shuttle everyday. I was very disappointed; however, one of the managers on the team, Darling, understood our concern and moved us to one of the beachfront bunglows, which completely turned around our experience at the resort. FIVE STAR for EVERYTHING!
pariss, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

We couldn’t be more thankful to Sugar Beach and the incredible staff for making our honeymoon so incredibly perfect! We were upgraded to the most amazing accommodations upon arrival and the staff welcomed us with champagne. The hospitality was beyond amazing and we cannot say enough great things about the staff! We are a couple in 20’s and planned our honeymoon ourselves. We knew we wanted the relaxed, tranquil, adventurous and scenic vibes of the Pitons and rainforest and not the vibes of Sandals or cruise ship port in Castries. We researched many resorts and found it very difficult to decide between Anse Chastanet, Ladera, Stonefield and Sugar Beach. But we could not have been more happy about our decision (although St. Lucia is an incredible beautiful island with down to earth people and all the resorts in the Soufriere area look like heaven). Sugar Beach stood out because it is an absolutely gorgeous resort located in a magnificent setting between Gros Piton and Petit Piton. It has the best of both worlds, with a beautiful beach, resort pool, and each room has a plunge pool. There is no sacrificing one or the other. We did the waterfall and sulphur spring mudbaths, ziplining, sunset cruise, and hiked Gros Piton. All the activities are located conveniently at or across the street from the resort.
Alex, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay at this resort. The location is the absolute best on the island and it is near all the activities and snorkeling. Highly recommend this resort versus the other up north. Beautiful, well maintained, incredible food and service.
Jennifer, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

Disappointed
Overall I was disappointed in my stay. We rented a 2 bedroom oceanview villa. First, we arrived 15 minutes early. Check in 3pm we arrived at 245pm, and heard excuses 10x about us being early. Ive been to hotels way earlier and never heard a complaint (even if room wasn't ready). They kept that same attitude throughout the stay. It was as if we were not welcome. Anytime we needed anything it was a sigh and poor effort to complete the ask. We had a private butler for the villa who was better than any of the other employees. He helped us a good bit. Outside of him the service was 1/10. Food was Very disappointing. It was Average all inclusive food at a fine dining price. They convinced us to go to the big bbq buffet on the beach which was $115 / person for pizza and chicken bones + drinks additional of course. IF food was great then not a problem. Room service was repetitive and below average. We were tired of food and left after 3 days. Beach is beautiful but very rocky. Not what many expect in Caribbean. But still no complaints here. Pool is nice too. Food at beach is ok, but same menu as dinner basically so very repetitive. The room itself was nice, although spent first night in wrong room. We booked 2 bedroom Villa (2 king beds) we arrived to twin beds. Ended up upgrading us for final 2 nights to a very nice 3 bedroom villa. But for price of 2k / night even upgrade was overpriced. Overall would say experience felt like any regular all inclusive in Cancun
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 5-night trip
Verified Expedia guest review