4/10 Fair
01 February 2025
Nice hotel, extremely unprofessional staff members
Extremely disappointed with the level of service at Reception. We arrived to check in at 11:15pm I asked regarding car parking availability to be met with a very firm “we are full” and also when I asked for alternatives I was told “no idea”. I managed to park and the returned to check in to be met again with the same individual rudely throwing down a document for me to sign then turning to a colleague to remind them of what they hadn’t done. Furthermore this same individual then openly swore across the reception when his failed attempt to open a bottle can clearly ruined his day. On completion of check I asked for the name of the employee to be told “Matty”. I have been a regular customer to this hotel and unfortunately I will be looking elsewhere in future.
Ste
Ste, 1-night trip
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