The hotel had no reservation for us when we arrived to check in, even though we made the reservation through Hotels.com several months earlier, and had even communicated with them through the app. The front desk people were very nice about it when I showed them my reservation on my phone, and got us a room of the same type and for cheaper than we had booked it for. However, there was another mistake later as our keys stopped working after two nights, even though we were staying for a third night which had been booked seperately by the tour company we were going with. I had communicated with them about this at the time of making the reservation, and again at check-in two days before. But again they quickly rectified the situation and we were able to stay in the same room. Otherwise, the hotel was pleasant, albeit a little out of the way if you don't have a car. But we took the bus 369 and transferred to tram 2 to get into central Amsterdam.