2/10 Poor
16 November 2024
Avoid this hotel – Dishonest Charges, Rude Service
I cannot stress enough how bad my experience was at this hotel. From the moment I checked in, the staff, including the owner himself, were shockingly rude. Any questions I had were met with dismissive, unpleasant responses – appalling behavior from someone running a business.
The room I was given had an overwhelming, chemical-like odor that hit me the moment I walked in. It smelled like toxic paint or harsh agents. I asked to switch rooms, but every alternative had the same unbearable stench. The owner tried to brush it off as if that’s the smell of cleaning liquid, but believe me, this was NOT the smell, it smelled like a toxic factory. I was forced to sleep with the windows open in 4°C weather and the heater maxed out at a mere 23°C – quite stingy for a supposed "Radisson."
To make matters worse, there were no phones in the room, so any request required a trip to the front desk – far from the service you'd expect at this price point. Adding to the frustration, I was informed at check-in that late checkout would cost 15 CHF. When my husband later requested it, they charged him 25 CHF, and our key cards still deactivated at noon. When I went to complain, the staff brushed it off as “odd” with no real explanation or apology. Though we were refunded the difference, they still kept the initial 15 CHF charge – unacceptable after their attempt to overcharge us.
If you value decent treatment, proper room amenities, and straightforward billing, do yourself a favor and don’t book
Isabel
Isabel, 1-night trip
Verified Hotels.com guest review
