6/10 Good
17 November 2024
Hotel is fine, don’t book 3rd party, staff was meh
Check in was a nightmare. It took over thirty minutes and an attempt at customer service through hotels.com to confirm our reservation (which we didn’t make it that far since we were 90th in line) before we realized the hotel let someone else with the same first name check into our room. Since we’d already “checked in” he couldn’t see our booking. They finally found the reservation that matched my confirmation # and it had someone else’s signature on it. Then he offered me a room with 2 beds, and I know of already mentioned it was my wedding anniversary, and by then he has the sheet that says I’m booked for 1 king size bed. Once we finally got a room key the rest of the stay was smoother and the bed was comfortable. The shower was nice and it was nice they didn’t have cheap shampoo and body wash. I hate bar soap so body wash was nice.
Anthony
Anthony, 1-night trip
Verified Hotels.com guest review