This hotel specifically states it has a24/7 reception front desk, it does not. For our trip we required a hotel with 24/7 reception,
This was crucial for us as we were traveling with a small child.
However, upon arrival, we found that this was not the case. Nor was anyone available to meet us, as a result we had no information about our room.
A telephone reception operates 0930-0130 as stated on a poster on a table.
This clearly does not meet the advertised 24/7 front desk service. We decided not to stay and requested a refund, but the hotel refused several times claiming that it meant something else.
I would not recommend this hotel based on their failure to provide the services as advertised.