Here’s a review based on your experience:
This was our first time visiting Dallas for a conference, and unfortunately, our stay at the Embassy Suites was far from pleasant. From the moment we arrived, we were met with crickets and other small bugs at the hotel entrance, lobby, and even the atrium. We checked out other hotels in the area for lunch, and surprisingly, none of them had the same issue.
The room itself was not up to standard. The couches were stained, there was a bug under my bed cover, the sink had a very slow drain, the iron didn’t work. It was a mess! We even encountered other guests who had their rooms changed several times due to crickets and bugs in their rooms.
When we spoke to staff about the issue, they explained that the property had been treated for pests but that they were still dealing with an infestation. They also mentioned that "they’re just crickets, they won’t do anything." This response did little to reassure us, and frankly, it felt dismissive.
Sadly, this experience has solidified that I won’t be booking any future stays at Embassy Suites. I’ve had issues with stains on furniture and bedding before, and although I tried to give them another chance, it’s clear that the chain is no longer for me.