Sheraton Grand Rio Hotel & Resort

The area and the amenities are great. However, the rooms needs to be renovated it looked used and the ac doesn't work properly.

Very nice place. Great Spa. Friendly staff. They will not recognize your SpG status. Even for US standard it is an expensive hotel.

Absolutely slow and terrible customer service. The check in took hours after the confirmed time. Dated hotel in all respects. It’s actually quite far from Leblon and a bit separated.

We were given the worst room in the hotel and told that it would not be possible to change it. It was at the far end of the corridor with a view of a lot of machinery. A workman was banging nearby. Then a party on the beach went on all night. I mean, yeah it’s Brazil but 9.30am is ridiculous. They should have allowed us to move room. Checkout took half an hour, and when the guy behind the desk asked whether I’d had a good stay he paid no attention to my answer. Clearly they just ask for show.

We checked in at night and realized the next dayvthatbwe were not given what we had paid for. We booked an oceanfront oveanview room and were booked in a room facing the ocean and completely obscured by trees. One of the women at the front desk to whom we asked to help us was passive aggressive with is and kept asking us to come back and see if a room was available. Finally, I spoke with the manager Anderson who was very empathic and apologetic to us moved to a lovely room after 4 days. The rest of the stay was lovely and the staff were polite and tried their best. On our last day I spike to a woman at the concierge desk and she suggested we hire a car from the hotel itself to go to the airport,rather than a taxi or an Uber as we had a lot of bags. We didn’t mind paying extra figuring we would be in good hands. Shortly into our ride, I tried to communicate to the driver that I was very hot and was as a result finding it hard to breathe and asking for him to turn on the airconditioner, and he motioned to me( he spoke no English)that his air conditioner was not working at all( it was blowing hot air!). I took a picture with my Iphone and the temp w