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Crystalbrook Riley

5.0 star property
Luxury hotel with 2 bars/lounges, near Cairns Esplanade

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crystalbrook Riley

Balcony
View from room
2 bars/lounges, rooftop bar
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Lobby

Reviews

9,2 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Non-smoking
  • Bar
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • 6 meeting rooms
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Television
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
The price is R2 664
R2 931 total
includes taxes & fees
20 Jan - 21 Jan

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 64 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 64 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 69 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 64 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Premium bedding, in-room safe, desk, blackout curtains

Panoramic Sea

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Crystalbrook Flynn

Pool
Spa
Parking available
Free WiFi
9.2 out of 10, Wonderful, (710)
The price is R2 213
R2 434 total
includes taxes & fees
05 Jan - 06 Jan
Crystalbrook Flynn
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About the area

Map
131-141 Esplanade, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 1 min walk - 0.1 km
  • Esplanade Lagoon - 11 min walk - 0.9 km
  • Cairns Marlin Marina - 12 min walk - 1.1 km
  • Cairns Central Shopping Centre - 13 min walk - 1.1 km
  • Reef Fleet Terminal - 14 min walk - 1.3 km

Getting around

  • Cairns Intl. Airport (CNS) - 10 min drive
  • Freshwater Station - 14 min drive
  • Redlynch Station - 16 min drive
  • Cairns Station - 19 min walk

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Flynn's Italian by Crystalbrook - ‬6 min walk
  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬4 min walk
  • ‪Atrium - ‬2 min walk

About this property

Crystalbrook Riley

Crystalbrook Riley offers a fantastic location, putting you just steps from Cairns Esplanade. You can visit the spa to indulge in massages, body wraps, or mani/pedis, and Asian cuisine is served at Paper Crane, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the pool and helpful staff.

Languages

English, Japanese, Spanish

At a glance

Hotel size

  • 311 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The property charges 1 percent for credit card payments
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 15.00 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Pool table

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Bike storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • 24-hour fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Double-glazed windows
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Reception hall
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Roll-in shower

Room amenities

Be entertained

  • IPod docking station
  • 55-inch flat-screen TV
  • Digital TV channels
  • First-run movies
  • Netflix

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 42 for adults and AUD 21 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1 percent

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Children & extra beds

  • Rollaway beds are available for AUD 60.0 per day

Parking

  • Self parking costs AUD 15.00 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 9 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Does Crystalbrook Riley offer free cancellation for a full refund?
Yes, Crystalbrook Riley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystalbrook Riley?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
Are pets allowed at Crystalbrook Riley?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Riley?
Yes. Self parking costs AUD 15.00 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Crystalbrook Riley?
Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Crystalbrook Riley?
No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (5-min drive) are both nearby.
What is there to do at Crystalbrook Riley and nearby?
Crystalbrook Riley has 2 bars, a spa, and an outdoor pool, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Crystalbrook Riley?
Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views.
What's the area around Crystalbrook Riley like?
Crystalbrook Riley is in Cairns Central Business District, a short 10-minute drive from Cairns Intl. Airport (CNS) and 6 minutes' walk from Cairns Private Hospital. Travelers give top marks for the hotel's prime location.

Crystalbrook Riley Reviews

Reviews

9,2

Wonderful

9,4/10

Cleanliness

9,2/10

Staff & service

9,4/10

Amenities

9,4/10

Property conditions & facilities

9,2/10

Eco-friendliness

Reviews

8/10 Very good

Wes, 2-night trip
Verified Hotels.com guest review

6/10 Good

Dhruvil, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Mostly good
Good location on less busy end of Esplanade. Front desk, wait staff and housekeeping staff all super-friendly, efficient and helpful. Great pools. On the downside, the carpets in our room were badly stained. We were told they were going to be replaced. In the meantime they felt ikky and spoiled our room experience.
1-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel was advertised as 4 star. There was no room service for breakfast. there were ants in our room. the pool was dirty. Service was good, people were super nice.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kim Hong, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely modern and clean hotel
This was our second stay at Crystalbrook Riley and we had another 5 star experience. Rooms felt nice and clean and modern, wonderful pool and onsite facilities and restaurants. Walking distance from the Esplanade and everything we wanted to do in Cairns. Hoping to return sometime soon 😊
Dominic, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing view
Had a really good 4 night stay at Riley. Everyone was very helpful and tried their best to accomodate my request. Our view was fantastic and to die for. The robes could be better though. (Bit itchy to wear) Overall, I definitely recommend staying et Riley.
Lea, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely Hotel
Lovely hotel 11th floor views fantastic Room restocking was not good, often left without various towels Overall very nice
Michael, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome hotel and will definitely return. Great staff, clean and comfortable rooms and great for couples and families.
Sally, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Jasmine Kaur, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were excellent and the hotel in general was spectacular.
Suvarna, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

A beautiful hotel in a great location. The staff were very helpful and knowledgeable.
Annette Gaye, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Couldn’t really fault anything. Amenities and service were great. Our room was spacious, clean and comfortable. The food at Paper Crane was a particular highlight. We’ll be back.
Kirsten, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the location and the room. Beautiful pool. Lovely staff except for one Australian girl when checking in. Was rude to her colleague -and nudged her to move as she was checking us in and told us move over harshly. Being in hospitality ourselves was very shocked at her behaviour. Other than that was all perfect. I think people should be warned not to go out by yourself at night as our 22 year old son was walking to Woolworths at 8pm to be confronted by a gang of indigenous youths with knives on there belts. They pushed him and fortunately he is a fast runner he took off and they chased him. Police were roaming the area which stopped them. We were then warned by many locals about this happening. Foreign travellers especially need to know about the youth crime in the area.
Janine, 5-night family trip
Verified Expedia guest review

8/10 Very good

Pool was in a great spot for the sun. Calypso bar lovely place to spend an afternoon. Only negative thing was the rooms ac . Couldnt set the temp below 21 and when reported to reception they did something on the computer at reception so the ac only went on full fan and full cooling ,so it would stay down to 14 deg .The service guy never showed up after requesting 3 times .
Steve, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Panorama view was amazing we will be back.
Rebecca, 2-night trip
Verified Wotif guest review

8/10 Very good

Jolene, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Amazing hotel.
Mark, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Christopher, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Christopher, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amir, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The experience was good. Great staff, the service was good. Loved the breakfast buffet at the restaurant. Convenient, you can access the shops by walking. I would come back again next time!
Brian, 4-night romance trip
Verified Wotif guest review

10/10 Exceptional

The staff was helpful and friendly. It's location was perfect, the panoramic room was just stunning. It was quite, convenient and just beautiful. I would recommend it to family and friends
Aminiasi, 4-night trip
Verified Expedia guest review

4/10 Fair

The room was damp and smelt mouldy. The air conditioning was very warm and fid not sufficiently cool the room.
Victoria, 1-night romance trip
Verified Wotif guest review