Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500
What's nearby
Las Palapas Park - 9 min walk - 0.8 km
Plaza 28 - 13 min walk - 1.2 km
Plaza Las Americas - 20 min walk - 1.7 km
Puerto Cancun Marina Town Center - 3 min drive - 2.9 km
Cancun Mall - 6 min drive - 4.9 km
Getting around
Cancun Intl. Airport (CUN) - 17 min drive
Restaurants
Hunter Bar Cancun: Address - 3 min walk
Black Café - 2 min walk
Taqueria el Poblano - 3 min walk
Onesto Café - 2 min walk
11:11 Club - 1 min walk
About this property
Hotel Plaza Carrillo's
At Hotel Plaza Carrillo's, you'll be just a 5-minute drive from Plaza 28 and Plaza Las Americas. Guests looking for a bite to eat can check out Carrillos, which serves international cuisine. An outdoor pool, a bar/lounge, and a snack bar/deli are other highlights.
Languages
English, Spanish
At a glance
Hotel size
43 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free offsite parking within 33 ft
Street parking available
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Restaurant
Bar/lounge
Room service
Snack bar/deli
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
An outdoor pool
Reception hall
Accessibility
Handrails in stairways
Closed captioned TV
Lowered electrical outlets in bathroom
Well-lit path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Down comforter
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Carrillos - This restaurant specializes in international cuisine.
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 6:30 AM to 8:00 PM
Policies
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun
Frequently asked questions
Does Hotel Plaza Carrillo's offer free cancellation for a full refund?
Yes, Hotel Plaza Carrillo's does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Plaza Carrillo's?
Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 8:00 PM.
Are pets allowed at Hotel Plaza Carrillo's?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Plaza Carrillo's?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Hotel Plaza Carrillo's?
Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 11:00 AM.
Is there an onsite casino at Hotel Plaza Carrillo's?
No, this hotel doesn't have a casino, but PlayCity Casino (4-min walk) and Royal Yak Casino and Sports Book (2-min drive) are both nearby.
What is there to do at Hotel Plaza Carrillo's and nearby?
Hotel Plaza Carrillo's has an outdoor pool and a garden.
Are there restaurants at or near Hotel Plaza Carrillo's?
Yes, Carrillos offers international cuisine.
What's the area around Hotel Plaza Carrillo's like?
Hotel Plaza Carrillo's is a short 13-minute walk from Plaza 28 and 20 minutes' walk from Plaza Las Americas.
Hotel Plaza Carrillo's Reviews
Reviews
7,4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,2/10
Cleanliness
7,6/10
Staff & service
7,2/10
Amenities
7,2/10
Property conditions & facilities
7,8/10
Eco-friendliness
Reviews
4/10 Fair
18 March 2024
Once. Never again
The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Robert
Robert, 4-night trip
Verified Hotels.com guest review
8/10 Very good
28 March 2023
Miriam Isabel
Miriam Isabel, 3-night trip
Verified Expedia guest review
2/10 Poor
07 February 2023
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10
Mark
Verified Travelocity guest review
6/10 Good
29 January 2023
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
08 December 2022
ice
ice, 2-night trip
Verified Expedia guest review
2/10 Poor
17 November 2022
Justin
Justin, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
14 June 2022
Great place to stay downtown
Andrea
Andrea, 1-night trip
Verified Expedia guest review
10/10 Exceptional
07 April 2022
Dulcinea
Dulcinea, 2-night trip
Verified Hotels.com guest review
8/10 Very good
30 March 2022
stephen
stephen, 12-night trip
Verified Hotels.com guest review
8/10 Very good
15 March 2022
HANNAH
HANNAH, 1-night trip
Verified Hotels.com guest review
6/10 Good
15 March 2022
Despite the disco, a great little hotel
I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
S
S, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 February 2022
Just what we were looking for!
Clean and great service!
Adam
Adam, 1-night trip
Verified Hotels.com guest review
8/10 Very good
10 February 2022
Good location, bus r1
Cool place , good location, one block away to evening food court ,plaza ??
Need touch up ceiling water marks
phu tuong
phu tuong, 2-night trip
Verified Hotels.com guest review
6/10 Good
30 January 2022
Nicholas
Nicholas, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 January 2022
Good
Carmen
Carmen, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 January 2022
Stay here!
Fantastic Hotel thats located perfectly in the middle of downtown Cancun.
Great vibe, nice pool, fantastic staff..
Highly recommend for singles, couples, families..
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
6/10 Good
16 January 2022
A little high in price for what you get
Ilse
Ilse, 1-night trip
Verified Hotels.com guest review
2/10 Poor
24 December 2021
Bad and poor service. No english. Stay away
Michael
Michael, 7-night trip
Verified Travelocity guest review
10/10 Exceptional
19 December 2021
Everything was smooth, they even helped us with parking.
Rooms are nice and tidy and Internet works.... Its got everything that a budget travel could ask for :)
ASHISH
ASHISH, 1-night romance trip
Verified Expedia guest review
2/10 Poor
14 December 2021
have a bedbugs
Martha
Martha, 6-night family trip
Verified Expedia guest review
2/10 Poor
05 December 2021
The front desk people are so rude and arguing to change a clean towel, el hombre llamado Rene de la administration es muy grosero y no me quiso dar una toalla limpia y eso que era mi ultimo día de mi estancia
Martha raso
Martha raso, 5-night trip
Verified Expedia guest review
8/10 Very good
01 December 2021
Alejandra
Alejandra, 2-night trip
Verified Hotels.com guest review
6/10 Good
15 August 2021
Connie
Connie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 May 2021
Me gusta
Me fue bien, no es la primera vez que me hospedo en este hotel. Es muy céntrico y tiene lo necesario
Leslie Joveth
Leslie Joveth, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
12 May 2021
El tv estaba en malas condiciones los aires condicionados también estaban malo el personal sin saber qué hacer y diciendo que se les sale de la manos el amenitis es solo un jabón muy caro y muy pobre de verdadera atención al cliente