8/10 Very good
24 November 2024
Nice, but you get what you pay for.
My husband and I always come to Santa Fe (CDMX) for a staycation on our anniversary. While you do expect rooms that are a little subpar when getting a good deal, and although the quality of the service and of the room in general were as expected, we were a bit disappointed to see that our room was more of a shoebox than anything else. A bit constricted space-wise, and simply not what we had been offered before. Also, if it were evident that the hotel was filled to capacity, I would understand, but we saw but one other guest during our stay at least in the evening. We were the only ones for dinner (fantastic food, I must say), so it was clearly not necessary to give us what is probably one of the lowest rated rooms in the house. Also, don’t offer a king sized bed if you’re not going to provide it. This is a queen I am writing from, no doubt. So, mostly, thank you, but just a tiny bit disenchanted.
Enrique
Enrique, 1-night trip
Verified Hotels.com guest review
