4/10 Fair
Aug 29, 2024
Have been visiting the GR Caribe Deluxe and Royal Solaris for year now and this year was disappointing.
This review is for Royal Solaris were we stayed for 7 days. (We booked for GR Deluxe and on our arrival we were told it was not open and got sent to Royal Solaris): Food was basic and almost the same food every single day morning, day and night.... they use to have different foods every days according to the shows or something like that. The buffet had steames squash and baked tomates and jusy cooked potatoes almost every time.... quality has gone down.
Rooms...it was wierd to have hotel personale visit your rooms in the evenings and go into them without notice. We are suspicious of them doing something not right...but have no way to prove it.
A/C thermostat was not working, it won't turn off automatically. Notified front desk, sent a maintenance person but never fixed anything. Notifed front desk again and they told me it should never turn off....not true... i had to wake up in the middle of the night to turn it off...not what you expect when you go on vacation.
Personnel was good, but administration is going cheap on food and quality....will look for another resort later on.
Silvestre Deras
Silvestre Deras, 5-night family trip
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