At Zenitude Hôtel - Résidences L'Acacia Lourdes, you'll be within a 10-minute drive of Massabielle Grotto and Basilica of Our Lady of the Rosary. Guests can enjoy the seasonal outdoor pool, and hiking/biking trails, downhill skiing, and snowboarding are nearby. A snack bar/deli and a terrace are offered, and apartments have conveniences like refrigerators and microwaves. Fellow travelers love the helpful staff.
Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age – 18
Check-out time is 10:00 AM
Special check-in instructions
The front desk is open Monday - Sunday (8:00 AM - 6:00 PM) and Friday - Saturday (8:00 AM - 7:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (1 total)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Covered on-site self-parking (EUR 6 per night)
Other information
Smoke-free property
No alcohol served on site
Property amenities
Ski
Snowboarding and downhill skiing nearby
Pool/Spa
Seasonal outdoor pool
Internet
Free WiFi
Parking and transportation
Covered self parking on site (EUR 6 per night)
Kitchenette
Refrigerator
Stovetop
Microwave
Cookware/dishes/utensils
Dining
Buffet breakfast available for a fee daily 8 AM–10:30 AM: EUR 12.90 for adults and EUR 6 for children
Snack bar/deli
Bedrooms
Bed sheets provided
Bathrooms
Bathtub or shower
Free toiletries
Eco-friendly toiletries
Towels provided
Hair dryer (on request)
Entertainment
Flat-screen TV with satellite service
TV in a common area
Outdoor areas
Balcony
Terrace
Laundry
Laundry facilities
Work spaces
Laptop workspace
Comfort
Heating
Pets
Service animals exempt from fees
Pet friendly
EUR 5 per pet per day
1 total pets
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Low-height counter and sink
Soundproofing
Stair-free path to entrance
Wheelchair accessible
Smoke-free property
Services and conveniences
Tour/ticket assistance
Daily housekeeping
Multilingual staff
Luggage storage
Safe at front desk
Iron/ironing board (on request)
Location highlights
On the lake
Next to a golf course
Near a train station
In the city center
Things to do
Golf nearby
Rafting nearby
Hiking/biking trails nearby
Bicycle rentals nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
111 rooms
3 floors
3 buildings
Built in 2009
Individually decorated
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
Deposit: EUR 200 per accommodation, per stay
Breakage deposit: EUR 300 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 12.90 for adults and EUR 6 for children
Late check-out can be arranged for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 5 per pet (may vary based on length of stay)
Parking
Covered self parking costs EUR 6 per night
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 6:00 PM
The seasonal pool is open from May 01 to September 30
Policies
This property uses eco-friendly cleaning products.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Does Zenitude Hôtel - Résidences L'Acacia Lourdes offer free cancellation for a full refund?
Yes, Zenitude Hôtel - Résidences L'Acacia Lourdes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Zenitude Hôtel - Résidences L'Acacia Lourdes?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Zenitude Hôtel - Résidences L'Acacia Lourdes?
Yes, pets are welcome, with a limit of 1 total. There's a charge of EUR 5 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Zenitude Hôtel - Résidences L'Acacia Lourdes?
Yes. Self parking costs EUR 6 per night.
What are the check-in and check-out times at Zenitude Hôtel - Résidences L'Acacia Lourdes?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge.
What is there to do at Zenitude Hôtel - Résidences L'Acacia Lourdes and nearby?
Have fun with activities like cycling, hiking, and rafting, and practice your swing at the nearby golf course. Zenitude Hôtel - Résidences L'Acacia Lourdes also has a seasonal outdoor pool.
Does Zenitude Hôtel - Résidences L'Acacia Lourdes have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
Does Zenitude Hôtel - Résidences L'Acacia Lourdes have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Zenitude Hôtel - Résidences L'Acacia Lourdes like?
Zenitude Hôtel - Résidences L'Acacia Lourdes is in the heart of Lourdes, a short 15-minute walk from Basilica of Our Lady of the Rosary and 16 minutes' walk from Massabielle Grotto.
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,0/10
Cleanliness
8,0/10
Staff & service
8,0/10
Amenities
7,8/10
Property conditions & facilities
8,6/10
Eco-friendliness
Reviews
8/10 Very good
24 September 2024
Solange was very helpful. Accomodated to change room for two double beds with no problems
The pool was very relaxing and met my expectations per the online pictures.
Breakfast area was very bright with lots of windows and ample room. Selection was well provided including eggs and the coffee machine had excellent coffee to my surprise.
Pillows and linens were very clean and comfortable. Kitchenette well equipped except no utensils on arrival had to ask for some.
Anna
Anna, 2-night trip with friends
Verified Expedia guest review
6/10 Good
26 July 2024
Maria
Maria, 2-night trip
Verified Expedia guest review
8/10 Very good
23 June 2024
Property needs improvement
Jeremiah
Jeremiah, 1-night family trip
Verified Expedia guest review
8/10 Very good
13 June 2024
Good location, friendly staff and great value for money
Verified traveller
2-night family trip
Verified Hotels.com guest review
8/10 Very good
10 June 2024
the location is great. close to the train station and the attractions. the view in our veranda is obsolutely beautiful. we walked rhe whole time we were there. the breakfast options is a bonus. the grocery is just a block away and there's bakery nearby . the receptionist is very friendly and helpful.
Cereneo Jr.
Cereneo Jr., 2-night romance trip
Verified Expedia guest review
6/10 Good
25 May 2024
Price was good but access to the Lourdes Grotto only for for young people. Very steep hill to residences.
Charles
Charles, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 April 2024
Anthony Tien
Anthony Tien, 3-night trip
Verified Expedia guest review
10/10 Exceptional
12 April 2024
Miguel
Miguel, 2-night trip
Verified CheapTickets guest review
10/10 Exceptional
29 December 2023
Joaquin
Joaquin, 1-night trip
Verified Expedia guest review
6/10 Good
10 December 2023
Priscilla
Verified Expedia guest review
6/10 Good
20 September 2023
I learned my lesson for the last time about not checking to see the pool temperature …
It was freezing! Also the pool closes at 7 PM every single night.
The one thing that made my son and I an easy walk into our room was that the hallways are completely blacked out until you move and then a light comes on automatically. But it’s very eerie every time we have to walk to and from the elevator to our room.
I will definitely stay in town closer next time, or wish I would’ve stayed at Ibis.
The only reason why I didn’t was because these guys had a pool which I didn’t get to go into.
Monica
Monica, 1-night family trip
Verified Expedia guest review
8/10 Very good
18 September 2023
Grand studio très bien pensé, offrant toutes les commodités pour un séjour de plusieurs jours. Lit un peu dur. Je n'ai pas eu l'occasion d'essayer la piscine, mais semble bien.
Jennifer
Jennifer, 4-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2023
Fletcher
Fletcher, 3-night trip
Verified Orbitz guest review
4/10 Fair
03 August 2023
Yveslie
Yveslie, 1-night trip
Verified Expedia guest review
8/10 Very good
27 July 2023
The staff were very friendly and welcoming.
The sofabed was actually comfortable and the linens were very clean.
It rained the day we were there, so we didn't use the pool, but it looked very clean and spacious.
There is a really nice bakery just 2 minutes walk from the hotel to the main road.
Delicious croissants and hot coffee!
The hotel seems well designed and situated for people visiting the nearby downtown and Sanctuary of Our Lady which is just 15 minute walk away ... Lots of shopping and food.
We really liked Casa Italia and Au Roi Albert for dinner.
Would stay there again.
Tony da
Tony da, 2-night trip
Verified Expedia guest review
2/10 Poor
15 April 2023
We arrived exhausted late at 9:30pm due to horrible Paris traffic. We did not understand the Zenitude email because it was in French so we’re surprised to be locked out.After trying the emergency number many time a Zenitude employee did not help. We were left stranded with no apologies or refund, just excuses! With the help of 5 Lourdes Good Samaritans we finally were helped by Hotel Raissy and Astrid who I highly recommend.
Hotel Zenitude was cruel to us!!!!
Kevin
Kevin, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
22 March 2023
Close to the Cathedral, can walk to there. Plenty of parking, clean bedroom, sturdy furniture, excellent mattress. Very friendly staff. Highly recommend it.
Samia
Samia, 1-night trip
Verified Expedia guest review
6/10 Good
20 March 2023
John
John, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 February 2023
It doesn’t take that long to walk to the Sanctuary from hotel. I really enjoyed my stay, specially during the off season. There is no line to compete to go to the grotto or fill the bottle with spring water. Good luck in the summer time. Always remember to spend time in adoration, located at the Crypt, behind the giant crown.
Victoria
Victoria, 6-night trip
Verified Expedia guest review
10/10 Exceptional
21 December 2022
Hortensia
Hortensia, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
25 October 2022
Good place to stay
Not too close to the Basilica but it’s ok for a bit of walk exercise 😁. Staff in the reception were friendly. The place is excellent to comfort.
Teresa
Teresa, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 July 2022
Great location!
Dawn
Dawn, 1-night trip with friends
Verified Expedia guest review
6/10 Good
26 July 2022
Needs AC
These are studio rooms so you are basically sleeping on a sofa, towels were dirty and the pool was way too small for the size of the complex with very limited sun loungers, there is also no AC and in 38oC this was a killer, there were also a lot of mosquitos at night.
Appartments were also noisy being right next to a main road.