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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Yumbo Shopping Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Outdoor pool
Minibar, in-room safe, desk, soundproofing
2 restaurants, lunch served, international cuisine
Reception
Exterior detail

Reviews

8,6 out of 10

Excellent

Popular amenities

  • Pool
  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Electric vehicle charging point
    Electric vehicle charging point
  • Spa
    Spa
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
Feel at home
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Bidet
Shower/tub combination
  • 23 sq m
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Bidet
Shower/tub combination
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Bidet
Shower/tub combination
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Bidet
Shower/tub combination
  • 23 sq m
  • Resort view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Yumbo Shopping Center - 2 min walk - 0.2 km
  • English Beach - 15 min walk - 1.3 km
  • Maspalomas Dunes - 3 min drive - 2.0 km
  • Maspalomas Golf Course - 4 min drive - 2.4 km
  • Maspalomas Lighthouse - 8 min drive - 5.1 km

Getting around

  • Gran Canaria Airport (LPA) - 28 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Pizzeria Centrum - ‬2 min walk
  • ‪Tom's Cruising Bar - ‬4 min walk
  • ‪Ricky's Cabaret Bar - ‬4 min walk
  • ‪Ritz - ‬3 min walk
  • ‪Café de Paris - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only puts you in a great location, within a 15-minute walk of Yumbo Shopping Center and English Beach. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or aromatherapy. An outdoor pool, a poolside bar, and a 24-hour fitness center are other highlights at this eco-certified hotel. The helpful staff and overall property condition get good marks from fellow travelers.

All-inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, German, Spanish

At a glance

Hotel size

  • 171 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Arcade/game room
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurante - Onsite buffet restaurant.
La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.
Sotavento - Onsite piano bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Policies

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?
Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.
Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
Is airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?
Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna. MUR Hotel Neptuno Gran Canaria - Adults Only also has an arcade and a garden.
Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there are 2 onsite restaurants, featuring international cuisine and pool views.
Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?
MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 15 minutes' walk from English Beach.

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8,6

Excellent

8,8/10

Cleanliness

9,0/10

Staff & service

8,4/10

Amenities

8,2/10

Property conditions & facilities

8,4/10

Eco-friendliness

Reviews

8/10 Very good

The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.
Jorge, 15-night trip
Verified Hotels.com guest review

10/10 Exceptional

HEATHER, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Clive, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The personal was very good, helpful. Very nice place, ideal location.
Robin, 7-night trip
Verified Expedia guest review

10/10 Exceptional

mark, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
michel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay. Will definitely return.
Arrived late evening at hotel and staff had kept a cold platter for me to have for dinner as the dinner service had ended (which was really thoughtful of them). Rooms and clean and modern. Shower pressure is amazing (best I have had in a hotel). Food at breakfast and dinner good. No complaints.
Matthew, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
6-night trip
Verified Hotels.com guest review

6/10 Good

The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow! Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.
Javier, 7-night trip
Verified Expedia guest review

10/10 Exceptional

By all means stay here!
Great location, service, food, professionalism, location. Well done.
dan, 13-night trip
Verified Hotels.com guest review

6/10 Good

Christian, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Michael, 7-night trip
Verified Expedia guest review

4/10 Fair

It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
Johannes Baptist Adrianus Van, 7-night trip
Verified Expedia guest review

4/10 Fair

Not best place for holidays.
They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above. Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you. Topic reported to reception so they know well who is writing review.
Pawel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
Sarah, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great selection of food top quality. Sraff very polite and helpful,top class accommodation. Dislikes absolutely nothing
Richard, 7-night trip
Verified Expedia guest review

8/10 Very good

James, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Will, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Enjoyed it
GERARD, 7-night trip
Verified Expedia guest review

6/10 Good

Hotel is nice but can sleep whit noise from yumbo juste in front , staff nice , the food is not good from the buffet
Antonio, 15-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Amazing friendly staff , kept very clean , and good breakfast/ dinning times
JONATHAN, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very good location, great food and very friendly staff.
Ruben Andre, 14-night trip
Verified Expedia guest review

10/10 Exceptional

Consistently great
Great staff. Always happy to help. They all seemed to work very hard yet managed to do so with a smile. Location is good. Pool nice and clean. I am regular visitor here and will continue to be so.
Paul, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Bad start good finish
Very stressful arrival having to walk 2 miles with our case because roads closed due to carnival. But the hotel receptionist was lacking empathy or understanding and was demanding I sent the confirmation from hotels.com - despite receiving a message from the hotel only 30min prior to our arrival. I was stressed and tired and flustered. So not a good start but the hotel staff redeemed themselves- good breakfast and very comfortable room
gareth, 7-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Falling in to disrepair
Nice location but the hotel I feel is falling in to disrepair restaurant and bar air broken for years which makes u feel uncomfortable. Shower tray in room was broken and poorly repaired which still leaked so water poured out on to the floor Air con in room wasn't working very good either Hotel insists on men wearing trousers, where females can wear what the like which I think is unfair after all the restaurant is not la cate it's just buffet after all the female don't even dress up for dinner a couple turn upon hot pants and the rude manager though that was acceptable Steam and sauna didn't work either Sound proofing needs to be improved too
Darren, 8-night trip with friends
Verified Hotels.com guest review