2/10 Poor
31 December 2024
DO NOT STAY IN THIS HOTEL
This Hotel is disgusting and not worth a penny. We arrived around 7pm and noticed the heat was not working properly, the thermostat on the wall was not connected to the unit. The unit was running non-stop so you had to manually turn it off when the room was overheating and turn it back on when the room was cold again. We talked to the front desk person on our way out that night and were told someone will go to our room to fix it. We came back past 1:00 am and nothing was fixed. We called the front desk and a very rude person told me she can’t do anything and they will address it in the morning and when I refused her answer, she disconnected the call. There was nothing we could do, I called and requested extra blankets, they sent only one and it was ripped, see the pictures. In the morning we complained about our issue to the front desk agent and his answer was “that’s how the heat works, you need to adjust it manually” seriously? Do you want me to get up every hour during the night to turn on or off the heat and be able to sleep? That was the most ridiculous answer I could have gotten. I asked to speak with the manager, she was rude and arrogant. I was requesting some refund or credit, the manager offered only to void the "Resort Fee" the argument went on and on with the manager yeling at us and not letting my husband talk. She finally accepted to refund the full amount and we can leave. Thats what we did
Richard
Richard, 2-night family trip
Verified Hotels.com guest review
