2/10 Poor
25 December 2024
Bedbugs horrible management!!
I regret getting this hotel. So first night when I got there the young lady said that they had no rooms even though I already checked in. Because apparently housekeeping didn't do their job. So it took her 2 hours to clean my room and some other rooms. Finally got my room want to sleep woke up to bed bugs. Asked to speak to the manager the next morning no one helped me. Called corporate they went ahead and reached out to the business and supposedly someone was in contact me. No one called me on first day because supposedly everyone was sick. Next day I complained again to the front desk and they said the manager was sick and they didn't know anyonen above him. I called corporate again because this is ridiculous - sleeping with bed bugs. I got a call 3 hours later from the front desk saying the owner called and they are kicking me out and all of my things would be downstairs because I called corporate without a refund. I have to leave for my work event - convention - to go get my things. No one called me even though they said they did or they called the room. I'm not in the room. I was out all day from 7:00 in the morning till 9:00 p.m. at night that's why I told him to call me. This has been the worst experience ever and I've been to Chattanooga nine different times for business. No one called no email no nothing but they sat there and lied saying that they called and that I denied moving to a new room. I have all the pictures screenshots of everything NO ONE EVER CALLED!!
Verified traveller
3-night business trip
Verified Hotels.com guest review