4/10 Fair
27 December 2024
Midnight break in
Imagine being in a deep sleep in the dead of night, safe in what you thought was your private, secure hotel room, only to wake up to the sound of your door opening—and there, in the darkness, stands a man dressed in all black. It was absolutely terrifying. My girlfriend and I were frozen in shock, staring at this stranger in our doorway, our hearts racing. I immediately went to the front desk to report this, and their response? It was an ‘accident.’ Apparently, they have security doing vacancy room checks at….2 a.m. !!
Who in their right mind thinks this is okay? And even if you were conducting checks, how do you not verify whether a room is occupied? This felt like such a violation of our safety and trust. If you stay here, be prepared for the possibility that someone might barge into your room in the middle of the night, when you’re at your most vulnerable. The only way we could sleep was securing the door with a chair. I wouldn’t wish this experience on anyone—it was traumatic and completely unacceptable.
update: the hotel called and was very empathic to the situation. They informed me that they would be making changes so this would not happen again and I have faith that they will implement these changes
Tim
Tim, 1-night trip
Verified Hotels.com guest review
