4/10 Fair
26 November 2024
Not a Good Experience for Latino Tourists
I am writing to express my extreme dissatisfaction with my recent stay at your hotel. The experience was marred by discriminatory treatment, inconsistent enforcement of rules, and a general lack of respect.
Upon arrival, I was subjected to unnecessary scrutiny and suspicion. While taking a walk to the beach, I was escorted back to the reception desk by security, despite other individuals making the same journey without issue. This incident, along with subsequent experiences, led me to believe that my ethnicity played a role in the way I was treated.
Throughout my stay, I was repeatedly reprimanded for minor infractions, such as misplacing my key or wearing the wrong outfit to dinner. These rules were not applied consistently, as I witnessed staff making exceptions for other guests who appeared to be of a different ethnicity.
The discriminatory treatment extended to my family as well. My son was denied entry to the dining area due to his shorts appearing wet, while other children were not subjected to the same scrutiny. My wife was told I would not be allowed to join our party at dinner, even though she was on time and I was outside taking an important call due to a death in the family.
While I understand the need for rules and regulations, the way they were enforced was unfair, inconsistent, and discriminatory. I felt targeted and unwelcome throughout my stay.
Arturo
Arturo, 3-night family trip
Verified Hotels.com guest review
