The hotel itself is wonderful - very pretty and an oasis of calm. I think it was full, but never gave the impression of being busy or crowded. It was a perfect place to relax. Staff really are superb - pleasant and friendly in a genuine manner.
Only two downsides, the breakfast is not great (not much choice if you're staying more than a day or two) and our room was close to an unacceptable standard. We booked late so I assume we were given the last room which other guests had refused to stay in! Photos of their rooms on websites all look much better than our room - maybe it is the next on the list for a refurb, but some other online reviews do seem to tell a similar story.
The room is only tidied, not cleaned, each day. I don't think our bins were emptied and there was a dead spider (or something else with legs) in the ice cube tray all week. The welcome pack mentioned a 'do not disturb' sign to hang on our door, but we never had one. Also, there were two dressing gowns at the beginning of the week but they both disappeared at different points. The pillows were awful. The upstairs shower fixture was the worst I think I've ever seen in a hotel - it looked as though it had been installed by me (i.e. totally incompetently) and there was no hot water at certain points during the day. The drawers in the cupboard did not fit so were unusable.
However, we didn't spend much time in the room so I must stress that we had a wonderful stay here.