Finding the entrance to the hotel is next to hidden, circled the block twice and had to call to be told to enter a public garage and go right, and there is a double door to get in. Parking lot elevator was out of order, parked on my room floor and still had to go down a half a flight to get in the hotel. Ordered breakfast waffles, requested no berries, got waffles covered with berries, and kitchen didn't offer to remake, just brought me a plate to scrape berries off. I was too tired to be More demanding . Would still stay here again, super convent to the Convention center, Yum center, River and restaurants