We had requested a hotel-type room not on the ground floor. However, we were given a mini-apartment type room and told it was an 'upgrade'. I wish we had been given our actual requested room type.
Safety and Windows:
The first apartment room we were given was on the ground floor and one of the windows wouldn't properly shut - not particularly safe. Instead of offering us another available room, we were told the window would be fixed whilst we were out... meaning the room had to be left open and anyone would have access to our room and our items whilst we were out - not particularly safe.
We asked to be provided with another room instead and were reluctantly moved. When we got into our new apartment room, one of the windows in there also did not lock properly - not particularly safe.
We wanted to have a quick shower before heading out on a tour, but there was no running water in our room. We tried calling the reception to sort out the problem, but our room-phone wouldn't work and wouldn't connect us to the reception. So we had to go to reception and ask about the water. It was only then that we were told there was a burst in one of the nearby water mains so we would be without for a while whilst it was being fixed.
There was a power-cut one night. We went to the reception only to be told that the area was load-shedding and we would be without for 2 hours. No one had told us this - a heads up would have been nice.
I expected better for the price.