Waikiki Beach Marriott Resort & Spa

4.0 star property
Beachfront resort with spa, near Honolulu Zoo

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waikiki Beach Marriott Resort & Spa

Beach/ocean view
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior
Exterior
Pillow-top beds, in-room safe, desk, laptop workspace

Reviews

8,8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Spa
  • Pool
  • Electric vehicle charging point
  • Connecting rooms available
  • Gym
  • Non-smoking
Main amenities
  • On the beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Spa tub
  • Pool bar
  • Room service
  • Coffee shop/cafe
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is R4 293
R6 132 total
includes taxes & fees
09 Dec - 10 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

Deluxe Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View, Corner

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Presidential Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, City View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Double Room, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Family Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, 1 King Bed with Sofa bed, Balcony, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Oceanfront (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View, Corner

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Family Suite (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room, 1 King Bed with Sofa bed, City View (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Ocean View (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Double Beds

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
2552 Kalakaua Ave, Honolulu, HI, 96815

What's nearby

  • Honolulu Zoo - 4 min walk - 0.4 km
  • Waikiki Beach - 6 min walk - 0.5 km
  • International Market Place - 10 min walk - 0.9 km
  • Royal Hawaiian Center - 15 min walk - 1.3 km
  • Waikiki Beach Walk - 16 min walk - 1.4 km

Getting around

  • Daniel K. Inouye Intl. Airport (HNL) - 29 min drive
  • Kapolei, HI (JRF-Kalaeloa) - 48 min drive
  • Hālaulani / Leeward Community College Station - 25 min drive
  • Keone‘ae / University of Hawaii - West Oahu Station - 31 min drive

Restaurants

  • ‪Lulu's Surf Club - ‬3 min walk
  • ‪Tikis Grill & Bar - ‬1 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Cheeseburger in Paradise - ‬3 min walk
  • ‪Eggs 'n Things - ‬5 min walk

About this property

Waikiki Beach Marriott Resort & Spa

With access to onsite surfing/body boarding, Waikiki Beach Marriott Resort & Spa is a great choice for your beach stay in Honolulu. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, Ayurvedic treatments, and reflexology. Kuhio Beach Grill, one of 5 restaurants, serves American cuisine and is open for breakfast and dinner. Other highlights include a poolside bar, a 24-hour fitness center, and a fitness center. Fellow travelers say great things about the pool and helpful staff.

Languages

Chinese (Mandarin), English, Italian, Japanese, Korean

At a glance

Hotel size

  • 1310 units

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Onsite self parking (USD 55 per day; includes in/out privileges)
  • Onsite valet parking (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5:00 AM–11:00 AM
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • On the beach
  • Surfing/body boarding
  • Shopping
  • Discount at nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference space (7071 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool cabanas (surcharge)

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 36
  • Lever door handles

Room amenities

Be entertained

  • 37-inch Smart TV
  • Premium satellite channels
  • Netflix
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Free local calls

Food and drink

  • Refrigerator

More

  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Royal Kaila Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.

Dining

Kuhio Beach Grill - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Moana Terrace - This poolside family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sansei Seafood Restaurant - This sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
D.k Stead House - Overlooking the ocean, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Arancino di Mare - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 58.98 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness/yoga classes
    • Phone calls (may be limited)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 50.26 for adults and USD 20.94 for children

Children & extra beds

  • Rollaway beds are available for USD 80.0 per night

Parking

  • Self parking costs USD 55 per day with in/out privileges
  • Valet parking costs USD 65 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
State tax ID - GE/TA-147-615-3344-01
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Marriott Resort Waikiki Beach
Waikiki Beach Marriott
Waikiki Beach Marriott Resort
Honolulu Marriott
Marriott Honolulu
Marriott Waikiki Beach
Waikiki Beach Marriott Hotel Honolulu
Waikiki Beach Marriott Resort & Spa Hawaii/Honolulu
Waikiki Beach Marriott Resort And Spa
Waikiki Beach Marriott Resort Hotel
Marriott Waikiki Beach
Honolulu Marriott
Waikiki Beach Marriott Resort & Spa Hawaii/Honolulu
Marriott Honolulu
Waikiki Beach Marriott Resort And Spa
Waikiki Beach Marriott Resort Spa
Waikiki Marriott & Honolulu
Waikiki Beach Marriott Resort & Spa Resort
Waikiki Beach Marriott Resort & Spa Honolulu
Waikiki Beach Marriott Resort & Spa Resort Honolulu

Frequently asked questions

Does Waikiki Beach Marriott Resort & Spa offer free cancellation for a full refund?
Yes, Waikiki Beach Marriott Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Waikiki Beach Marriott Resort & Spa?
Yes, there are 2 outdoor pools. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Waikiki Beach Marriott Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Waikiki Beach Marriott Resort & Spa?
Yes. Self parking costs USD 55 per day. Valet parking costs USD 65 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Waikiki Beach Marriott Resort & Spa?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Express check-out is available.
What is there to do at Waikiki Beach Marriott Resort & Spa and nearby?
Have fun during the warmer months with activities such as surfing. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Waikiki Beach Marriott Resort & Spa also has a 24-hour fitness center and spa services, as well as a garden.
Are there restaurants at or near Waikiki Beach Marriott Resort & Spa?
Yes, there are 5 onsite restaurants, featuring American cuisine, ocean views, and poolside dining.
Does Waikiki Beach Marriott Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Waikiki Beach Marriott Resort & Spa like?
Waikiki Beach Marriott Resort & Spa is located on the waterfront in Waikiki, a short 10-minute walk from International Market Place and 6 minutes' walk from Waikiki Beach. Travelers say the area is walkable and good for shopping.

Waikiki Beach Marriott Resort & Spa Reviews

Reviews

8,8

Excellent

9,4/10

Cleanliness

9,0/10

Staff & service

8,8/10

Amenities

9,0/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Gerald, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Nice room. Staff outstanding. Beds are not the best, one of the least comfortable compared to high end competitors at equal level
John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mahalo!!!
Amazing! Simply beautiful. Centrally located and convenient to most anything one would want or need. Staff was friendly, helpful and every bit of Aloha!
Carol, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Room was nice & clean, hallways need to be updated and carpet cleaned. Beds were very uncomfortable leading us to check out early due to back pain. Reserved your room facing the opposite direction of the beach. Was offered another room and I accepted so we were able to check in once we got up to the room we noticed the difference so we called the front desk. A different front desk person answered and was arguing the point that they’re the same. On Hotels.com I paid more for that choice, it was extremely noisy with sirens all night and the bar across the street .
Crystal, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jailene, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Dawn, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it!
The view was amazing; the check in clerk was awesome and told me about fabulous restaurants that I tried and loved. I will definitely come back to this hotel the next time I'm in Wakiki!
Gina, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jaqueline, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jefferson, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

windy, 7-night trip
Verified Hotels.com guest review

6/10 Good

Bed in our room was extremely uncomfortable. We let the front desk know but we were there during the workers strike and it took all day to get it resolved. They ended up moving us to a nicer room but it was late and we were tired so it was a hassle since we had already unpacked.
6-night trip
Verified Hotels.com guest review

8/10 Very good

Overall, I was satisfied with my stay at this hotel. However, the guest parking area is very cramped and inconvenient. While it is better than having no parking at all, some expansion of the facilities seems necessary.
Jeonghoon, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Restaurant across had loud music at night. Wanted to hear waves.
Graciela, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I didnt like that it was a little noisy on my floor, but that had nothing to do with staff. It was just the other guest.
Donnetta, 6-night family trip
Verified Expedia guest review

6/10 Good

The hotel rooms make a lot of noise and when I complained was told it’s normal
Charles, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay
Marisol, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I loved it. Food was delicious, especially the buffet menu. Don't ever miss out. The staff especially was wonderful. 10/10 def recommend it.
Herrietta, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our stay, and don’t have any complaints. I enjoyed the experience.
Ryker, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place to stay by the beach.
Claudia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The pool and spa was amazing
ELODIO RUBIO, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel was absolutely beautiful, perfectly located for all our needs, convenient for transportation, best of all, on the Beach.
Victor, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was beautiful and there was always something fun to do! My only suggestion, the laundry room needs to have a vending machine for detergent that takes cards. Trying to find quarters was a little difficult.
Cydnee, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location.
Alexandre, 4-night family trip
Verified Expedia guest review

6/10 Good

The top floor room view and balcony was great. Excellent beach access. Quiet room except for the sound of the elevator from 5 am to 11 pm every day. The in-room coffee service wasn’t cleaned or restocked so I had to call housekeeping. They apologized and came with the coffee packets in about 20 minutes. I wasn’t informed about the “welcome gift” until 1 & 1/2 days into the weeklong holiday so I missed out on coupon and discount opportunities. The Queensbreak restaurant wait staff were lovely. I opted for a la carte breakfast rather than buffet, and got a shockingly meager portion for the extremely high cost. The Queensbreak poolside bar atmosphere was not inviting. One day, I encountered a bartender who complained to me about the other way customers treated the menus??!!! Another day, the poolside waiter never even looked in my direction for an hour. He served the same side of the pool, going to the bar for every individual order, for so long that I eventually gave up went to bar myself. When I did, he seemed annoyed at me? Also, I ordered food (to go… like I said, not inviting) then realizing I had a coupon, mentioned it to the bartender intending to buy a drink while I waited. Before I could finish my sentence he said “You already settled your bill,” so I couldn’t apply the coupon to the bill. No, buddy. If ya let me finish talking… I’m buying a drink with it. I still tipped them, mind you.
Sylvie, 6-night trip
Verified Expedia guest review