It was my first time traveling to Vegas and I am disappointed in my hotel experience. When I arrived on Sunday, November 10th, the room I was provided had not been cleaned and there was vomit on the toilet in the bathroom. When I went down to the front desk to let them know, they seemed indifferent and switched my room assignment with no apology.
Throughout the week there were no major issues.
However, on the morning of Friday, November 15th, I went to get ice at 8:30am and when I went back to scan into my room, I was locked out. When I went down to the front desk I was met with the same indifference that I encountered on Sunday night. The front desk employee gave me a new card to try and informed me that the battery in the door is probably low and maintenance would be up to let me in if it didn’t work. I went back upstairs and waited over 10 minutes for maintenance, but they never came. I went back down to the front desk to inform them maintenance never came and they called them again. I went back up, waited another 5 minutes and maintenance finally let me in. Maintenance informed me that Harrah’s internal system has been mistakenly logging people out earlier than their check out time and that I was experiencing that situation.
It had been over 30 minutes that I was locked out. For no reason other than Harrah’s system malfunctioning. Finally, when I went down to check out and explain the events of my stay, there was not an employee to be found in the lobby.