4/10 Fair
05 October 2024
Confusing!!
This whole hotel was just a bit confusing. The automated check in was abit chaotic - we didn't receive our 'special check in instructions' email so didn't have our unique code to get into the property which resulted in several confusing phone calls which wasnt ideal at 8pm with a very tired toddler.
On entry of the property there wasn't an elevator and of course we were placed at the top floor. The room numbers were not clearly displayed so that left us guessing too.
When we got into the room, we discovered that one of the windows didn't have a blind or curtains on it so had to make-shift a covering so we didn't get woken up at 6am the following day.
Overall - a bit of a disappointing experience.
The room was clean and the hotel was generally quiet though.
Matthew
Matthew, 1-night family trip
Verified Hotels.com guest review