Hollywood Mirage - Excel Hotels & Resorts

3.5 star property
Family-friendly aparthotel with spa, near Los Cristianos Beach

Choose dates to view prices

Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, pool loungers
Fridge, microwave, stovetop, coffee/tea maker
Front of property
Terrace/patio
Front of property
Unwind in style at Hollywood Mirage - Excel Hotels & Resorts, where the sound of waves from nearby Los Cristianos Beach sets the tone for a relaxing getaway. Take a dip in one of two outdoor pools or let your little ones splash around in the children's pool, then recharge with a coffee from the cafe and enjoy stunning views on the terrace; guests rave about both.

Reviews

8,4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • 335 apartments
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Free beach shuttle
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Kitchenette
  • Television
  • Garden
  • Terrace
The current price is R3 299
R3 530 total
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 30 of 30 rooms

Apartment 1 bedroom (2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (1+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Studio

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Apartment 2 bedrooms (3+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (4)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Apartment studio (2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment studio (1+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Apartment 1 bedroom (1+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 1 bedroom (2+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment 2 bedrooms (2+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Studio, Sea View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 37 sq m
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Apartment, 2 Bedrooms

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 71 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

Apartment 2 bedrooms (1+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

Apartment 1 bedroom

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment studio

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

Apartment 2 bedrooms (3+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (1+4)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment, 2 Bedrooms, Sea View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 71 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

Apartment 2 bedrooms (5)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (2+3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment 2 bedrooms (4+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
2 bedrooms
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Apartment, 1 Bedroom

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650

What's nearby

  • Los Cristianos Beach - 19 min walk
  • Siam Park - 6 min drive
  • Las Vistas Beach - 7 min drive
  • Playa de las Américas - 10 min drive
  • Fañabé Beach - 10 min drive

Getting around

  • Tenerife South Airport (TFS) - 13 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 60 min drive
  • Free area shuttle
  • Free beach shuttle

Restaurants

  • ‪The Vault Bar Tenerife - ‬8 min walk
  • ‪Mercado la Pepa - ‬6 min walk
  • ‪Olive Garden Deli - ‬6 min walk
  • ‪Los Corzos - ‬10 min walk
  • ‪Restaurante Pailebot - ‬17 min walk

About this property

Hollywood Mirage - Excel Hotels & Resorts

Hollywood Mirage - Excel Hotels & Resorts features a free kids' club and puts you just a 5-minute drive from Los Cristianos Beach. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. 2 outdoor pools and a poolside bar are offered, and apartments have conveniences like refrigerators and microwaves. Fellow travelers love the pool and helpful staff.

Languages

English, French, German, Italian, Russian, Spanish

At a glance

DONE

Property size

    • 335 apartments
DONE

Arriving/Leaving

    • Check-in start time: 5:00 PM; check-in end time: noon
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Free children's club
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
    • Street parking available
DONE

Off-site

    • Free area shuttle
    • Free beach shuttle
VPN_KEY

Other information

    • Designated smoking areas
    • No stag or hen parties

Property amenities

Beach

  • Near the beach
  • Free beach shuttle
  • Beach sun loungers
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Umbrellas
  • Full-service spa
  • Spa open daily
  • Massages

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Free area shuttle
  • Free beach shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Highchair
  • Children's games
  • Baby bath
  • Bed rails
  • Stair gate

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 8:30 AM–11:00 AM: EUR 13 for adults and EUR 6.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Hair dryer
  • Free toiletries
  • Towels provided

Living spaces

  • Library

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair accessible (with limits)
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Safe (surcharge)

Location highlights

  • In the suburbs

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 rooms

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 13 for adults and EUR 6.5 for children
  • Safes in guestrooms can be used for EUR 12 per week
  • Housekeeping is available for an extra charge and varies based on unit size

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Parties and events are allowed on site.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Property Registration Number A38083101

Also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Frequently asked questions

Does Hollywood Mirage - Excel Hotels & Resorts offer free cancellation for a full refund?

Yes, Hollywood Mirage - Excel Hotels & Resorts does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hollywood Mirage - Excel Hotels & Resorts?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hollywood Mirage - Excel Hotels & Resorts?

Sorry, pets aren't allowed.

Is parking offered on site at Hollywood Mirage - Excel Hotels & Resorts?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at Hollywood Mirage - Excel Hotels & Resorts?

Check-in start time: 5:00 PM; Check-in end time: noon. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Hollywood Mirage - Excel Hotels & Resorts and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hollywood Mirage - Excel Hotels & Resorts also has an arcade and a garden.

Are there restaurants at or near Hollywood Mirage - Excel Hotels & Resorts?

Yes, there's an onsite restaurant.

Does Hollywood Mirage - Excel Hotels & Resorts have a kitchen or kitchenette?

Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.

Does Hollywood Mirage - Excel Hotels & Resorts have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around Hollywood Mirage - Excel Hotels & Resorts like?

Hollywood Mirage - Excel Hotels & Resorts is a short 19-minute walk from Los Cristianos Beach and 14 minutes' walk from Playa De Los Tarajales.

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Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8,4

Very good

8,2/10

Cleanliness

8,6/10

Staff & service

8,4/10

Amenities

8,2/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

8/10 Very good

Relaxing getaway
Lovely hotel Friendly staff beautiful pool areas nice location
Bernadette, 6-night trip

10/10 Exceptional

Excellent no complaints
Anne Marie, 6-night trip

8/10 Very good

A nice, safe hotel.
Lovely hotel but the late check in and early check out times need adjusting to match other hotels. 5 pm is very late and 11 a bit early!
2-night trip

8/10 Very good

Hotel is super
Andrea, 5-night trip

10/10 Exceptional

Lovely hotel good all around food good and staff highly recommended it!!
raffaele, 7-night trip

10/10 Exceptional

Very good been going to Hollywood Mirage club for 30 plus years
Michelle, 14-night trip

6/10 Good

Very poor breakfast.
Overall it was comfortable with a spacious apartment and a nice terrace. There were sufficient sunbeds by the pools. The free shuttle bus to the beach was useful as it's a steep clime back to the hotel. However the breakfast was a bun fight, constantly running out of cups, plates, food, drinks, the cooked food was cold. It was positively dangerous by the hot water ern as it was flooded and was an electrical extension in the water !
Peter, 11-night trip

10/10 Exceptional

Holywood Mirage is great
Third time we have been there this year - fantastic as always.
ALAN, 5-night trip

10/10 Exceptional

Lovely place
Andrew, 3-night trip

10/10 Exceptional

Lots of hills!
Richard, 3-night trip

8/10 Very good

Great stay
I really love staying at the Hollywood Mirage. Spotless. Our apartment was in two floors with sea view. Beds comfy with real duveta. Only spoke to reception and they were very nice and helpful. This is our second stay an we will be back. Supermaket on site. Dont let the hill put you off cause it's not that bad
Nikita, 2-night trip

10/10 Exceptional

beautiful hotel very clean friendly staff would come again.
Lisa, 7-night trip

8/10 Very good

Lovely property, about 15 minutes walk to the beach. Uphill coming back but a courtesy busting and from the hotel, hourly until 6pm.
Sadie, 5-night trip

6/10 Good

Christmas eve (24th and 25th) was extremely loud. We didn’t participate and I was so happy we didn’t. Loud loud music which would suit New Year Eve or a Saturday night but - to me - misunderstood for Christmas. Breakfast gave many choices but coffee and Juices were not great.
3-night trip

10/10 Exceptional

Lovely hotel. Excellent choice of pools and entertainment good. Shuttle to beach good
Tara, 6-night trip

10/10 Exceptional

Favourite Holiday Accomodation
Great views of Los Cristianos from the 5th floor! Lovely pool area and great variety of activities too. Enjoyed the yoga, foam party, underwater bikes and treadmill too!
ALAN, 6-night trip

8/10 Very good

Good stay at Hollywood Mirage (Jan’25)
We (couple late-20s) had a good stay at Hollywood Mirage at the end of January (four nights), the hotel is cheap and cheerful. The hotel is at the top of a large hill and a ~15/20 min walk from the beach, we didn’t mind this but something to be mindful of. The grounds were easy to get around and the ‘basic’ room was a good size with all required amenities (bath towels, kitchen utensils, fridge freezer, iron). There was an extra cost for use of the safe. We booked a room with a Queen Bed but this turned out to be two big-single beds pushed together (we were hoping for a single queen mattress), but this wasn’t too bad for four nights. Three pools to choose from, all of which were well maintained. There is an extra charge for pool/beach towels (we bought our own). Staff were friendly and pool side entertainment was good. Parking is free on the streets surrounding the hotel. There is a supermarket on site or just down the road, we opted for no food/drink included and instead made use of the kitchen facilities in the room when eating/cooking. Would recommend for a cheap trip away and would recommend getting a car to explore the area.
4-night trip

10/10 Exceptional

Fantastic stay with views
Fantastic comfortable stay at this lovely property Friendly helpful staff with some great bars and restaurants a short walk away
Andrew, 7-night trip

10/10 Exceptional

It was nice a clean friendly staff food was excellent
Jane, 7-night trip

6/10 Good

Old hotel, great staff
Reception staff is very nice and helpful. I would say the staff in general is the highlight of the hotel. Food is good but you pay for everything, norhing is included. Property is very old.The price for the room is high compare to the quality of the hotel. Need full remodeling. Found cockroaches in our room. Few apartments have showers, and the rest have tubs which are very high to get into. Parking is difficult because is on the street for any hotel to use. AC sounds like in the 80's
8-night trip

10/10 Exceptional

Very nice stay
Ste, 8-night trip

10/10 Exceptional

5 Star accomodation
Stayed in 3422 which had a fantastic view of the pool and whole of Los Cristianos! Great pool area and comfy sunbeds that were plentiful too.
ALAN, 4-night trip

10/10 Exceptional

excellent property loved every minute will definitely go again thanks for wonderful holiday
Coralie, 10-night trip

10/10 Exceptional

The facilities are great, the rooms are good and well equipped with comfortable beds and air conditioning, but the stand out thing is that all the staff are very helpful, very nice and very cheery - they work really hard to ensure you have a great stay. We loved our holiday here and would come again.
Gary, 8-night trip

8/10 Very good

A short but pleasant stay
Our accommodation was lovely and spacious with great views of the pool, sea and glorious sunsets. The staff were mostly pleasant and helpful - but there wasn’t a lot of information given at the check in (it was quite busy though ) and we were chastised by a member of the dining room staff for not having a room card at dinner (which it turned out we were not given - in error - at check in ) Also, we didn’t know about paying extra for the barbecue menu on Wednesday night….which we would have been happy to do… but we had chosen from the regular menu before we realised there was an option. We discovered that there was a microwave for guests to use to reheat their food (which was sometimes a little colder than I would have liked) but not til day 3. The dining room staff could be a little more informative and helpful. One or two staff stood out as being very customer friendly - one of the bar men that served us lunch on our first day, and the reception staff who handled enquiries very efficiently. Overall, there was a relaxed and friendly atmosphere - many guests we met have visited on previous occasions and they were very happy to return. The complimentary bus service to the beach was excellent and there was nightly entertainment. After dark it was quiet and we were not disturbed on any night. I would return to this hotel - and enjoy it even better now that I know the rules!
View from balcony
Kay, 3-night trip