My stay was a mix bag, let me start with the bad. I booked a Standard Twin Room which showed a Couch, nice big balcony and a Washing Machine. When I arrived they gave me a narrow room, with a 60cm desk, a stool and a 40cm wide balcony. After a long discussion the 'Manager' told me that I was correct with seeing pics of an Apartment and not the Twin but the description was correct and I should have seen it. Totally false Advertising on their part. They asked now for an extra fee, which I wasnt willing to pay. Long story short: Hotel.com compensated me with a voucher and the Manager gave me a better rate for the room on the pictures I booked.
Now the good after the first bad impression.
The room were BIG. Nice view, good bed, the cleaning lady, the inside and at the gate guards are very lovely.
I spoke to the manger about the deposit issues mentioned on the reviews and she said its a problem with international cards, so I gave them cash which I received back on checkout (exactly the same notes I gave them).
What I want to mention to their benefit as well. They have updated the pictures now, which reflects the correct room. I only can recommend the upgrade to the bigger apartment. Its worth the extra money.
Overall. If they would have upgraded me based on their mistake it would have been a fantastic stay, The initial discussion and suggestion that I did a mistake by not reading the description even tho the pics showed the bigger room, was just a bad start for a great stay