I stayed here prior to covid lockdown and the hotel was good overall. Fast forward 4 years and the hotel is fallen on tough times it would seem, and with that the good that once had. I.e.
1. After 8pm, the reception on the third floor is closed. So to find that out, you ride the lift up and there is a sign that says reception is closed, please go back down to ground floor and contact concierge, who you walked past before you went upstairs?! Why is there no signs at the concierge desk so you do not waste time going up in the lift in the first place.
2. There is absolutely nothing in the room to speak of amenities wise. So you have to, yes you guessed it, ride the lift back to ground floor where there is a vending machine to buy water, slippers, basic amenities that should be provisioned as part of the price, not cheap for a room per night.
3. The bathroom had a sewage stench around the toilet area, extremely unpleasant.
4. Left my luggage for a few hours after check out, upon collection, the bell staff ‘withheld’ my luggage and interrogated me on whether I had taken a teaspoon from the room??! If there is a sure fire way to really put customers from coming back, and to receive a negative review, such as this one, that is text book marketing.
A terrible experience overall from start to finish. I stayed in nearby hotels (Wharney, Iclub, kew green) 100 times better in everyway, and cheaper.