2/10 Poor
16 August 2024
Contacted the property to let them know that we had tested positive for Covid and we're in the next city over in a different hotel. We were trying to quarantine in the same hotel. The hotel refused to allow us to change or cancel the rooms. We told them we were not in a position to pay for two separate hotels and they said they don't care about Covid come on or lose your money. We called Expedia and they called the hotel and tried to work it out as well and the hotel refused to do so. So despite knowing that we were Covid positive they demanded that we come in honor our reservation there by endangering everybody in the entire hotel. Who Does that?
Susan
Susan, 1-night family trip
Verified Expedia guest review