When we first went to our room my wife was disappointed that she had to hire a hairdryer from reception and the ironing room was tiny and so was the lift to our room ,my wife and I had to squeeze together just so the lift doors would shut. Someone had let themselves into our room with a pas card ,it was a good job we were inthe room at the time and i chased after them but all i could see was a cleaner and i asked her if she's just been in our room and she said no, so we went to reception. Me , my wife and at least a few other customers weren't happy because after the caberet in the evening there was meant to be a disco and a karaoke afterwards and there was nothing at all and we had to go to our rooms. Also certain times through out the evening the main bar would be closed forcing customers to walk upstairs to the entertainment lounge to buy drinks and some guests had problems walking. My matress was very uncomfortable and the springs at the side had gone causing me to nearly fall out of bed sometimes. My wife went to the reception to ask if we could have another room as there was a lot of noise coming from some kind of vent and that we got next to no sleep because it had been on all night, the young girl at reception apologised and said it had been left on by mistake and we shouldn't have anymore problems but the vent would get turned on before 7 every morning and whilst we were there the bed linen didn't get changed once although we had stayed for four nights