Formal Complaint – Hotel Atlântico Travel
Dear Hotel Management,
I am writing to formally express my dissatisfaction with my recent stay at Hotel Atlântico Travel in Copacabana.
I had previously requested that my minor son be included in my reservation, yet I was charged an additional R$750.00 for his accommodation, which I found extremely high, especially considering the quality of the hotel.
Unfortunately, my stay was disappointing for several reasons. The rooms are old and poorly maintained, and the bathroom had visible mold. The elevators were not working properly, and on one occasion I waited approximately 20 minutes before having to take the stairs. This caused me significant stress, as I had a flight to catch and almost missed it because of the delay.
The breakfast was very basic and, despite already paying for breakfast, I was also charged separately for an omelet, which I found unreasonable.
Considering the amount paid and the overall quality of the accommodation and services, I do not believe the experience was acceptable.
Unfortunately, after this experience, I will never stay at this hotel again, nor will I recommend it to friends or family.
I hope management takes this complaint seriously and reviews these issues to prevent other guests from having the same experience.
Sincerely,
Fabrício Lima