Guests
All properties in Saint Ferreol les Neiges, Quebec, Canada

Complexe Les Neiges

Mountain hotel within easy reach of Jean Larose Falls

  • Free WiFi and free parking

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Deluxe Loft, 2 Bedrooms - Guest Room
  • Deluxe Loft, 2 Bedrooms - Guest Room
  • Pool
  • Deluxe Loft, 2 Bedrooms - Living Room
  • Deluxe Loft, 2 Bedrooms - Guest Room
Deluxe Loft, 2 Bedrooms - Guest Room. Image 1 of 34.
1 / 34Deluxe Loft, 2 Bedrooms - Guest Room
1910 Boulevard Les Neiges, Saint Ferreol les Neiges, G0A 3R0, QC, Canada
8,0.Very good.
  • We had the room with partial mountain view. Room was clean with nice decor. We did not…

    Feb 23, 2022

  • Clean and convenient easy check-in

    Feb 12, 2022

See all 310 reviews

Official standards

This property advises that it adheres to COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Quiet
Safe
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 25 smoke-free guestrooms
  • Seasonal outdoor pool
  • Terrace
  • 24-hour front desk
  • Garden
  • Self-serve laundry

For families

  • Playground on site
  • Refrigerator
  • Private pool
  • Television
  • Free toiletries
  • Garden

What’s around

  • Mont Sainte-Anne - 28 min walk
  • Canyon Ste-Anne - 35 min walk
  • Jean Larose Falls - 20 min walk
  • Le Grand Vallon Golf Club - 29 min walk
  • Cap Tourmente National Wildlife Area - 10.7 mi / 17.2 km
  • Parc de la Chute-Montmorency - 19.4 mi / 31.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, Mezzanine
  • Classic Studio, 1 Queen Bed
  • Family Studio, 2 Queen Beds
  • Deluxe Loft, 2 Bedrooms
  • Family Condo, 2 Double Beds, Kitchen, Mezzanine
  • Basic Quadruple Room

What’s around

Landmarks

  • Mont Sainte-Anne - 28 min walk
  • Canyon Ste-Anne - 35 min walk
  • Jean Larose Falls - 20 min walk
  • Le Grand Vallon Golf Club - 29 min walk
  • Cap Tourmente National Wildlife Area - 10.7 mi / 17.2 km
  • Parc de la Chute-Montmorency - 19.4 mi / 31.3 km

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 46 min drive
map
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1910 Boulevard Les Neiges, Saint Ferreol les Neiges, G0A 3R0, QC, Canada

At a glance

Hotel size

  • This hotel has 25 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Guests will receive lockbox information.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Things to do

  • Ice skating on site
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Working away

  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1985
  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Private pool
  • Yard
  • Individually decorated

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 36-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Access via exterior corridors

Special features

Recreation

On Site

  • Ice skating on site
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Breakage deposit: CAD 50 per night

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:30 AM to 9:30 PM
  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

  • Complexe Neiges Condo Saint Ferreol les Neiges
  • Complexe Les Neiges Hotel Saint Ferreol les Neiges
  • Complexe Neiges Condo
  • Complexe Neiges Saint Ferreol les Neiges
  • Complexe Neiges
  • Complexe Les Neiges Hotel
  • Complexe Les Neiges Saint Ferreol les Neiges

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Complexe Les Neiges does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 9:30 AM to 9:30 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Pub St-Bernard (2 mi), A Chacun Son Pain (3.6 mi), and Radio-Café (3.6 mi).
  • Have fun with onsite winter activities like ice skating. Additional recreation nearby includes hunting. Enjoy amenities like private pools, a picnic area, and a garden.
8,0.Very good.
  • 8,0.Very good

    It was exactly as described and in a beautiful location. My only feedback would be for more clarity. Our room promised a spa credit but we were told that it would not be given due to COVID closures. We should have received it anyway (maybe good incentive for a return visit). In the COVID information statement it does not state that it won’t be included. If it’s not provided or included, it should be removed from the room description.

    Karen, 1 night family trip, Jan 27, 2022

    Verified Expedia guest review

  • 8,0.Very good

    The small kitchenette was very nice to have. The property was a bit outdated, but was otherwise clean. The showers had plenty of hot water; almost too hot (if you have small kids). Wifi was adequate, but for some apps that required constant service, we did sometimes briefly lose service. Front desk staff is only present at certain times during the day, but are available by phone if needed. The property is well located in relation to Alpine and Nordic ski areas and there were ample good restaurants and grocery stores within short drives for takeout eating during COVID. We would stay here again. Was more cost effective and had kitchenette when compared to Delta Marriott just down the street. Nordic and Alpine skiing nearby was excellent.

    Mark, 3 night family trip, Dec 28, 2021

    Verified Expedia guest review

  • 6,0.Good

    Hard beds, strange noise coming from wall area at night. Very minimal. Clean.

    Michelle, 3 night family trip, Dec 28, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Good spot close to the mountain. Clean and functional.

    Maryse, 2 night family trip, Dec 27, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    The family studio we chose is downstairs at the back of the building with no Convenient outside access in winter due to ice and snow. We should have chosen the normal studio upstairs, probably ground floor, looking out the front to the mountain. Next time!

    Jo-Anne, 1 night romance trip, Dec 15, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Like the decor, clean rooms. Bathroom could use some update.

    Pierre-Luc, 1 night family trip, Oct 8, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Very close to base of Mont Sainte Anne. Some road noise as busy road

    christopher, 2 night trip, Oct 4, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Our room was quiet, downstairs on the other side of a busy road. Great location for the activities we wanted to do. The lady we dealt with was very friendly. The shower was not working well. The decoration wasn't to my liking, the colors, old tablecloth.

    Linda, 2 night family trip, Sep 29, 2021

    Verified Expedia guest review

  • 2,0.Poor

    I have pic cockroach in room, door broken never ever book again here

    Raj, 1 night family trip, Aug 29, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I would stay here. It’s such a good value.

    Angad, 1 night family trip, Aug 28, 2021

    Verified Expedia guest review

See all 310 reviews