Our recent stay was far from the experience we had anticipated. Our check-in at 5 pm revealed an unprepared room!!! the bed wasn't even made. The room provided was disappointingly tiny, and the lack of cleanliness, with visible dust, was hard to overlook. To make matters worse, despite booking a deluxe room, we were allocated a basic one.
What added to our frustration was the near absence of reception assistance. Multiple calls went unanswered, leaving us feeling unheard and unattended. No one really works at the reception anyway! A few students who are everywhere at the property but the reception doing their job.
In summary, it was a terrible experience, and I regret the choice. Never again!