Our stay was far from being pleasant. The rooms are very old and need some touch up. The room I stayed had broken bathroom tiles, there was an extractor ceiling fan that would start spinning when the light was turned on, this fan's noise was as loud and annoying as anyone can imagine, a metallic sound of the blades hitting the housing would make you get out of there after just a few seconds.
The worst part is when no housekeeping/cleaning was performed in the room, when I went to the reception to let them know there was no one to attend me, so the bartender and someone from the kitchen came in, I told them that the room needed some cleaning, fresh towels were needed and that there was no TP, the bartender said he could do nothing as there was no one to clean, he then said "I don't even have toilet paper for you, use the shower instead" I was shocked by his answer, I could not believe this hotel had no personnel to clean the room when I returned at night and found that no cleaning was performed during the day and I still cannot believe the answer I was given when I told them that there was no TP. They have no idea of what customer service is; this is by far the worst experience I have had in a hotel ever.
