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Hilton Cabo Verde Sal Resort

5.0 star property
Luxury beachfront resort with spa, near Santa Maria Pier

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Photo gallery for Hilton Cabo Verde Sal Resort

2 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Terrace/patio
Lobby
Exterior
Free toiletries, hair dryer, towels, soap
Escape to the sun-kissed shores of Hilton Cabo Verde Sal Resort, where a warm welcome awaits. Enjoy beachfront dining on the white sand beach, unwind with a Thai massage at EFORA SPA, or soak up some fun in the pool and children's pool. With free WiFi and 4 restaurants serving international cuisine, this luxury hotel near Santa Maria Pier is perfect for families.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Casino

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • 24-hour health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
The current price is R3 293
R3 891 total
includes taxes & fees
05 Jul - 06 Jul

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Accessible

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

View from room

Room, 2 Double Beds

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Connecting Rooms

1 bedroom, premium bedding, pillow-top beds, minibar

Family Room, 1 King Bed, Connecting Rooms

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Suite, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 73 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Family Suite, 1 King Bed

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool View

View from room

Room, 2 Double Beds, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Presidential Suite, 1 King Bed

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 220 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Pool View

View from room

Superior Room, 1 King Bed, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Sea View

View from room

Room, 2 Double Beds, Partial Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

50-inch LED TV with satellite channels, TV

Deluxe Room, 1 King Bed

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

View from room

Superior Room, 1 King Bed, Partial Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Avenida dos Hoteis CP230, Santa Maria, Sal, 4111

What's nearby

  • Santa Maria Beach - 13 min walk - 1.1 km
  • Santa Maria Pier - 13 min walk - 1.1 km
  • Santa Maria Town Square - 16 min walk - 1.4 km
  • Ponta Preta - 12 min drive - 2.9 km
  • Kite Beach - 13 min drive - 3.6 km

Getting around

  • Sal Island (SID-Amilcar Cabral Intl.) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪restaurante Américo's - ‬16 min walk
  • ‪Bar de Praia - Oasis Atlantico - ‬8 min walk
  • ‪Restaurant Cabo Verde Riu Funana - ‬11 min walk
  • ‪Restaurante Espargos - ‬11 min walk
  • ‪Calema - ‬16 min walk

About this property

Hilton Cabo Verde Sal Resort

At Hilton Cabo Verde Sal Resort, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll have access to onsite scuba diving, snorkeling, and sailing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 4 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious resort include a casino, a poolside bar, and a 24-hour health club. Fellow travelers say great things about the helpful staff.

Languages

English, French, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 241 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Supervised childcare*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Supervised childcare (surcharge)
  • Children's menu
  • Bed rails

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Evening entertainment
  • Fishing
  • Bicycle rentals nearby
  • Ecotours nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Working away

  • 5 meeting rooms
  • Coworking spaces
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour health club
  • 2 outdoor pools
  • Designer stores on site
  • Casino
  • Full-service spa
  • 11 casino gaming tables
  • 117 casino slot machines
  • Casino VIP room
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 1
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

EFORA SPA has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Cize Bar - This cocktail bar specializes in local and international cuisine and serves light fare only.
Magellan restaurant - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Bounty Beach Club - This beach restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Pool Bar - This poolside restaurant serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.49 per person, per night. This tax does not apply to children under 17 years of age.
  • Christmas Eve (December 24) Gala Dinner per adult: EUR 100
  • Christmas Eve (December 24) Gala Dinner per child: EUR 50 (from 6 to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: EUR 185
  • New Year's Eve (December 31) Gala Dinner per child: EUR 92.5 (from 6 to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 40.00 per room (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the health club or fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Cabo Verde Resort
Hilton Cabo Verde Sal
Hilton Cabo Verde
Hilton Cabo Verde Sal
Hilton Cabo Verde Sal Resort Sal
Hilton Cabo Verde Sal Resort Resort
Hilton Cabo Verde Sal Resort Resort Sal

Frequently asked questions

Does Hilton Cabo Verde Sal Resort offer free cancellation for a full refund?

Yes, Hilton Cabo Verde Sal Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Cabo Verde Sal Resort?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Hilton Cabo Verde Sal Resort?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hilton Cabo Verde Sal Resort?

Yes, there's free self parking.

Is airport shuttle service offered by Hilton Cabo Verde Sal Resort?

Yes, an airport shuttle is available. The charge is EUR 40.00 per room one-way.

What are the check-in and check-out times at Hilton Cabo Verde Sal Resort?

You can check in starting at 3:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hilton Cabo Verde Sal Resort?

Yes, the 10764 square-foot casino features 117 slot machines and 11 gaming tables.

What is there to do at Hilton Cabo Verde Sal Resort and nearby?

Have fun with onsite activities like sailing, water skiing, and fishing. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hilton Cabo Verde Sal Resort also has 4 bars, a casino, and a 24-hour health club, as well as a sauna and a garden.

Are there restaurants at or near Hilton Cabo Verde Sal Resort?

Yes, there are 4 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views.

Does Hilton Cabo Verde Sal Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hilton Cabo Verde Sal Resort like?

Hilton Cabo Verde Sal Resort is located on the waterfront, a short 15-minute walk from Santa Maria Pier and 15 minutes' walk from Santa Maria Beach.

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Hilton Cabo Verde Sal Resort Reviews

Reviews

8,8

Excellent

9,2/10

Cleanliness

8,8/10

Staff & service

8,6/10

Amenities

9,2/10

Property conditions & facilities

8,4/10

Eco-friendliness

Popular mentions

Service staff
Room
Ocean view
Breakfast
Beach
View
Location
Gardens
Bed
Bar

What guests liked

  • The property's pool area was beautiful, well-maintained, and offered a great spot to relax with lifeguards on site. (7 reviews)
  • Breakfast was great with a wide choice and excellent service. (7 reviews)
  • The property's beach location was perfect, with a lovely long clean beach, lounge chairs, and shade for guests. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Good place for a relaxing stay

A very good location for a relaxing stay. Thanks to the management and the hole staff for the warm welcome and your engagement.
René, 8-night trip

10/10 Exceptional

Great people, no stress!
Richard, 6-night trip

8/10 Very good

Hilton

Hotel was okay, perhaps a 5 star resort but possibly not a 5 star hotel
7-night trip

10/10 Exceptional

Great location right off the santa maria beach. Clean rooms, great customer service from staff. No complaints
Tequetta Latonya, 5-night trip

10/10 Exceptional

Amazing resort 10/10
kenny, 2-night trip

10/10 Exceptional

The location for enjoying the beach was perfect! There is a lovely long clean beach with lounge chairs and shade for guests. Nice dining options. We stayed primarily at the resort due to travel timing but the nearby town was cute.
patrice, 2-night trip

10/10 Exceptional

Superb hotel with amazing facilities and friendly staff. Great for families with the hotel very accommodating. Would recommend!
Luke, 7-night trip

10/10 Exceptional

Loved all the staff there. So kind and considerate. Honest working people. Loved it there 💕
Maria, 9-night trip

4/10 Fair

when I arrived there was no welcome. no one takes your bags, they don't give you information, they are very very disorganized, the restaurants in the structure are a disaster, the staff doesn't pay attention to anything. you wait for everything for a very long time. I left the structure and the island two days before and I was very pissed off. it's expensive and I don't recommend it to anyone
Emiliano, 7-night trip

10/10 Exceptional

Perfect place, easy to walk around the beach, the food and choice from the beach restaurant is very good, not so far by foot to Santa Maria center. Excellent services by the Hotel, front desk etc. To recommended.
Jean-Jacques, 10-night trip

8/10 Very good

Great place and great location. Could be more focused on activities
Thomas, 7-night trip

10/10 Exceptional

The staff from the front desk to housekeeping were wonderful. Room was comfortable and the bathroom was spacious. Lots of sun lounges around the large pool. It was an easy walk to the main tourist and dining area in Santa Maria
Garry, 14-night trip

10/10 Exceptional

Excellent facilities and service

Modern, well maintained and well equipped; friendly staff; everything you need. Walk to town restaurants about 1km
Ray, 21-night trip

10/10 Exceptional

Really like everything about it
Sandro, 3-night trip

10/10 Exceptional

Excellent

10/10 Exceptional

Staff was friendly, service was prompt. properly was clean and modern
Lisa, 2-night trip

10/10 Exceptional

Amazing stay because of amazing staff!

This was an amazing stay! I would recommend this hotel without reservation! This is largely because of the amazing staff, from the front desk staff, the spa staff (I had an awesome massage and body treatment), to the waitstaff and the xleaning staff! I truly hope the hotel takes care of its employees, because they deserve it! The staff took care of every need with a smile, which is not easy given the difficult jobs they hold!
Nikkina, 4-night trip

2/10 Poor

Bad service

Not possible to check out without paying twice.
Michael Møller, 6-night trip

8/10 Very good

friendly personnel quiet beach with wind shields great variety at breakfast ~ ocean view partially not worth it - had a side view and looked straight to a "construction site", pool view definitely nicer - beverage prices at hotel market and restaurant cleaning could be improved - putting our clothes in the wardrobe we found a pack of cigarettes and a lighter the customers before us forgot there
Bernhard, 15-night trip

8/10 Very good

Nice place - needs a more coherent Service policy

Great site, clean and Nice rooms. Great pool and beach! The restaurants and bars were good though not great. There were some misunderstandings during check in and troughiut the stay that brings the rating down a notch. The Hotel needs a more coherent service policy and communication. But all inn all I do still recommend the Hotel😊
Erland, 3-night trip

10/10 Exceptional

Staff were professional and extremely helpful. Both at reception and the restaurants. The cleaners unfortunately spoke Portuguese, so put my requests in at the front desk. Excellent choice at breakfast. Buffet in the evenings also had a great choice. As soon as food ran out, it was quickly replaced, both breakfast and dinner. On 2 occasions, the lifts stopped working, but was quickly fixed. Great location, 3 mins to the beach and 15 mins walk into town. Decaf coffee in rooms, but ask and regular coffee is provided. Lovely hotel, slept very well. Had a really relaxing holiday. Would stay again at the Hilton.
Karen, 7-night trip

6/10 Good

HOTEL IS NOT A TRUE 5 STARS.ROOM OK BUT BELOW EXPECTATIONS.STAFF IS AVERAGELY NOT SO KIND WITH THE GREAT EXCEPTIONS OF KLEBER OF THE RECEPTION THE BARMAN ALADINO AND CARLOS AND MARIA GRAÇA FROM THE HOUSEKEEPER. BREKFAST IS REALLY AVERAGE AND NOT ACCORDINGLY TO A 5 STARS. WE CAN EVEN UNDERSTAND THE INTENTION OF DIFFERENTIATE THE HOTEL FROM OTHER ALL INCLUDED HOTELS IN THE ISLAND BUT THERE IS NOT EVEN DECENT BAR WHERE TO ENJOY A LITTLE. THE ONLY BAR IN THE HOTEL CLOSE AT 22:00. GOOD TO REST BUT... THE BEST OF THE HOTEL IS THE LOCATION BUT IN OUR OPINION DON'T WORTHY THE MONEY VALUE
PRECIOSA, 4-night trip

6/10 Good

This is not a 5 star. It’s a 4 star at best on a good day. The food is mediocre. It only has 1 buffet restaurant (I got sick one night after eating there and I never get sick). The other restaurant the Bounty has better food than the buffet, however it doesn’t matter what you order it all pretty much taste the same and plated with the same garnish. The grilled food is loaded with butter from a tin that is used for seafood, meats and crustaceans. If you have a food allergy …. I wouldn’t eat there. I expect the same goes for the buffet The 5 star service a 5 star traveler expect is non existent. The property is only 7 years old and it looks like it’s about 20 years old. You will receive nothing that makes you believe you are at a 5 star property. You will not have robes and slippers in your room. Your minibar will have 2 bottles of water. You will receive no welcome gifts or even a bellboy to offer to bring your luggage to your room. Or an offer to bring your luggage from the room. After spending 1 night in an unconditioned room, I expected some sort of complimentary item from the hotel. I don’t even think that crossed their minds. You are probably better off going with a 3 or 4 star compared for the price. It’s absolutely not worth the stay.
Tonje Flaaten, 7-night trip

8/10 Very good

Vegan food wasn't available although was promised beforehand.
7-night trip

6/10 Good

All in all, a good place to stay - we felt comfortable and enjoyed some nice days (also because we have the attitude that not everything always has to be perfect). The breakfast buffet, the pool area, the cleanliness of the rooms and the quality of the food served are excellent. Nevertheless, the hotel wants to be a high-class hotel and charges accordingly, so you should expect a little more. The following main points of criticism: 1. staff in the restaurants are poorly trained in relation to the prices charged (cannot give any information about allergens, have to ask several times what has been ordered, bring the wrong food/drink etc.) and are not very motivated. 2. allergy information is displayed on the menus in the restaurants (great!), but unfortunately this is not correct at all (e.g. the same risotto is labelled as containing gluten as a main course and as soon as it comes as a side dish, it is suddenly gluten-free, breaded fish croquettes are gluten-free according to the menu). 3. despite notification, we had no hot water in the shower for the whole three days
Tobias, 3-night trip