4/10 Fair
04 September 2021
Bait and switch scam!
We booked one night at this hotel, and upon checking in, we were brought a block or two away to a completely different location. There was no pool at this new location, one bar of intermittent WiFi signal, and the rooms were completely different from the photos online. Inside the room was hotter than it was outside (32 degrees celcius) and the air conditioning was struggling to run. The doors at this place had punch marks all over them and there was a footprint on the wall about four feet above the ground. There were all sorts of construction materials on the balcony area. The front desk guy kept insisting that I'd booked at this second location, which was completely false. It wasn't until I started to make a fuss and called hotels.com to complain, that the front desk guy was able to find a room for us inside the actual hotel we booked.
The actual hotel was alright. It looks like they just converted an old apartment building into a hotel. The bathtub was dirty, and there was no hair dryer (as had been advertised). The curtains hardly stayed attached to the rod. The box spring was completely busted up in one room and the bed offered no support. Luckily the AC was working. This hotel is right in the middle of the nightclub area. Great if you want to party, but it's quite noisy. I do not recommend if you're seeking relaxation.
Michelle
Michelle, 1-night trip
Verified Hotels.com guest review
