Front desk crew are habitually welcoming, friendly and involved. Housekeeping is phenomenally meticulous, and the rooms are scrupulously clean. Anything that breaks (lights, plugs etc) is literally almost immediately fixed, too.
And the breakfast is delicious and far more than the advertised "continental brekkie" with a choice of, I believe, 5 different hot dishes (I recommend the pancakes with syrup. And then add bacon and butter!)
Also, the folks in the resto are almost all a delight to deal with. And the kitchen is very, very good with their honey soy chicken wings as my personal fave!