Casanoble Hotel Boutique

We have been traveling for 2 weeks through Chile and this hotel is by far the BEST we have encountered! Service is outstanding and room is great....Good location as well..very safe area and close to attractions.

Previous reports of noise but we didn't experience any. Comments about stairs and no lifts, there's one short flight only and it was not a problem. Staff offered to carry cases up on arrival (which was lovely). Room contemporary and everything you could need. You could make your own drinks, get fresh water, at any time in the breakfast room downstairs. Comfortable beds, good linen. TV and WiFi in the room. Air con and heating. Lovely spacious bathroom, clean, contemporary fittings, large walk in shower. Fresh towels, toiletries and loo roll all replenished daily. Breakfast was buffet style, fruit, cheese, meats, breadsmand a toaster, grill and mini oven supplied. Also fresh eggs cooked to order. Fresh brewed coffee, teas, juices, etc. All suited our needs perfectly. We were leaving early one day and the hotel prepared a packed breakfast for us. That's great service! All the staff were fabulous! Kind, considerate and extremely helpful. Helped with booking tours, finding restaurants, organising taxis, etc. and always with a smile (and great English!) Thanks for being so lovely! Location was fantastic very close to Santa Lucia, markets, Bellavista, Parque Forestal, Lastarria, etc. Restaurants and Bars - lots of great restaurants and bars close by, all walking distance or use MO bikes for very little money (a few pounds here and there for all day use). What more can I say! We loved it and can't thank Rocio and all her staff enough!

Did not enjoy my stay. There were so many issues here, but I'd say the top three were, 1.) Tiny room directly behind the front desk where I could hear every time the doorbell rang or the phone rang, which was a lot since every guest had to ring the doorbell to be let in. 2.) Couldn't adjust room temperature at all, had no control over the controls. 3.) Sad breakfast that was very unappetizing. These three plus waiting around for over 20 minutes just to get a bad espresso, power outages, low quality bathroom products, uncomfortably small shower, etc etc etc.

We loved this place so much that we have changed our booking for our stopover on the way home to stay here again. It is so close to everything and the team at Casanoble are fabulous. So helpful and nice. I highly recommend this place.

Great little hotel walking distance to everything you want to do in Santiago. This hotel is down a quiet (but well lit alley) and is very comfortable and clean. Cooked to order breakfast and friendly employees. We easily walked to everything we wanted to see.

Overall, this is a very pleasant hotel. However, Hotels.com advertised the room with air-conditioning; the 2 rooms we booked did not have air-conditioning. We had booked for 2 nights and as we arrived late, the pleasant night-staff member agreed for us to change rooms for the second night. The next morning, the hotel back-tracked and claimed this would be an upgrade, one of the rooms has suddenly been booked etc. etc.......basically used various excuses to fob us off (manager nowhere to be seen). We persisted and the rooms were changed. Would you believe it - the air-conditioning only worked in one of the rooms. Like I say, it's a pleasant hotel, but this issue wasn't handled well at all, especially by the daytime staff member. No compensation offered by hotels.com or by the hotel itself. Disappointing customer service.......beware.

Wonderful family friendly boutique hotel. We stayed in the larger room, but it needs a few things to make it more comfortable. No full mirrors to be found anywhere, and no place to set up for makeup. The breakfast was wonderful and their cappuccino excellent. No elevator for the ones that needed. We didn't and the hotel carried our bags. Super friendly staff.

Very pleased with professionalism and helpfulness of all the staff. These included Jorge, Victor, Felipe and William. The hotel is very well located but in a quiet street near to several bars and restaurants. The hotel is charming with lots of period features. Very good breakfast. Overall, very good value for money in Santiago. For us the main asset was all of the staff who went out of their way to help and make suggestions to improve our trip in Santiago. I would thoroughly recommend this hotel.

Amazing service and location. It was one block from Bellas Artes subway, many restaurants and bars in the area and a 24hour empanada/pizza shop on the corner of the street. Definitely recommend.

Comfortable, small hotel in an amazing location.....easy to walk to great restaurants and tourist sights. Hotel was staffed 24 hrs a day - staff were all very helpful and spoke English. Our room (#7) was on the 2nd floor, was spacious.....had 2 chairs, a wardrobe, French balcony, air con and a spacious shower. The bed and bedding was very comfortable, more in line with what you would expect at a high end hotel. We would definitely stay here again!