2/10 Poor
12 February 2023
When i got to there apartment i was told there was no booking it had been cancelled this was all over the phone number provided on the door of a so called reception . Even though i had my booking on my phone , the phone number is for the Nido del Aquila hotel , I then got in a taxi to the Nido to show the reception my booking,
She then phoned her manager who was saying my booking had been cancelled and had no remorse that we had know where to say at 10pm on a Saturday night .
I was so distress
judith
judith, 7-night trip
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