One hour before check-in, I received an email with the subject line "All is full, please cancel." This email, apparently sent by the apartment manager, came from a private email, not through the hotels.com system. The email was also not signed in a way to indicate who it came from. I almost deleted it as spam. Since I replied and got clarification, I was able to contact hotels.com and coordinate new lodging while we were still on the train to Bratislava. Unfortunately for us, our new lodging had no kitchen, no washing machine, and was located outside the limits of public transportation. This made our stay much more expensive and unenjoyable. Only book with these people if you like to gamble on whether or not you will actually have your reservation honored.