6/10 Good
23 November 2024
Horrible maintenance and room amenities.
The view is wonderful from the balcony. However, the common room's bathroom sewage was choked and my mother couldn't finish her shower as it started flooding, and had to rinse off in the other shower. As we got the staff to come and fix the chokage, my mum was brushing her teeth at the common bath basin in plain sight of the staff. Without warning, he started pumping the drain and the dirty water came up into the basin ane it was super gross. The dirty water started flowing everywhere with brown residue floating around.
Next morning, we notice the refrigerator was not chilling the food items we bought..turned out the fridge was faulty. The staff came up and checked on it, but couldn't repair it and told us they will send someone up to fix the next day. In the evening when we returned, the fridge was not fixed. I called again, the staff came up and checked again (at 10.00pm) and said they will replace a new one. I asked why at this hour? Weren't they supposed to settle it while we were out? I said its pointless cuz those foos and drinks (ie. Probiotic and milk and fruits) were not chilled, and we were going to check out the next morning. Terrible maintenance and service. We were offered an upgrade for our next stay, which god knows will be when.
Trevor
Trevor, 3-night family trip
Verified Hotels.com guest review
