When we book the hotel, we were excited to experience and explore the areas because of the hotel structure & history, the surrounding areas, and its close proximity to Maastricht. The hotel is a 4 star and I guess are expectations are high. As we book the rooms via Hotel.coms, we were given a Basement Room, which was okay on size and decor, however, the rooms were too cold even without Aircon, the toilet was not part of the shower but designed in an enclosed built in type, that one who is claustrophobic would not like to use. The service was not that particularly good, missing towels, toilets paper and etc. Overall the experience was not that pleasant for my family and would probably prefer to find other hotel nearby Maastricht.