Mercure Charlestown

Photo gallery for Mercure Charlestown

Primary image
Outdoor pool
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Overview of Mercure Charlestown

UNESCO Sustainable Travel Pledge

Mercure Charlestown

4.0 star property
4-star hotel in Adamstown Heights with outdoor pool and restaurant

8,2/10 Very good

1 000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is R1 727
Price available on 2022/10/09
Map
109 Madison Drive, Adamstown Heights, NSW, 2290
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • UNESCO Sustainable Property
  • Terrace
  • Air conditioning
  • Garden
  • Computer station
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Choose dates to view prices

About this area

What's nearby

  • In Adamstown Heights
  • Lake Macquarie - 11 min drive

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 35 min drive
  • Cardiff Station - 11 min drive
  • Newcastle Interchange Station - 11 min drive
  • Kotara Station - 29 min walk
  • Airport shuttle (surcharge)

About this property

Mercure Charlestown

4-star eco-friendly hotel in the heart of Adamstown Heights
Take advantage of a roundtrip airport shuttle, a terrace, and a coffee shop/cafe at Mercure Charlestown. The onsite Modern European cuisine restaurant, Madison Kitchen + Bar, features ocean views and brunch. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Full breakfast (surcharge), a computer station, and concierge services
  • Smoke-free premises and a TV in the lobby
  • Guest reviews give good marks for the dining options, helpful staff, and proximity to shopping
Room features
All guestrooms at Mercure Charlestown boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with showers and shower/tub combinations
  • 32-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM - 9 PM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 6:30 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu

Working away

  • Meeting room
  • Computer station
  • Conference space (538 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 1981
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Wheelchair accessible

Languages

  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 1.00 per stay

Optional extras

  • Breakfast costs between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 95 per vehicle (one way)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 20.0 per night
  • Rollaway beds are available for AUD 30.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown offer free cancellation for a full refund?
Yes, Mercure Charlestown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Charlestown?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 09 October 2022 start from R1 727, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Charlestown?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Charlestown?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Charlestown?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Charlestown?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by Mercure Charlestown?
Yes, an airport shuttle is available. The charge is AUD 95 per vehicle one way.
What are the check-in and check-out times at Mercure Charlestown?
You can check in from 2 PM - 9 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Mercure Charlestown and nearby?
Mercure Charlestown has an outdoor pool and a garden.
Are there restaurants at or near Mercure Charlestown?
Yes, Madison Kitchen + Bar offers alfresco dining, Modern European cuisine, and garden views. Nearby restaurants include Mattara Hotel (14-min walk), Euro Patisserie (2.2 mi), and Blackbutt Hotel (2.2 mi).
What's the area around Mercure Charlestown like?
Mercure Charlestown is in Adamstown Heights, a short 16-minute walk from Charlestown Square. Travelers say this hotel is in a good location.

Overall score and ratings

8,2

Very good

8,3/10

Cleanliness

8,5/10

Staff & service

7,7/10

Amenities

7,6/10

Property conditions & facilities

7,7/10

Eco-friendliness

8/10 Very good

Hi Guys! We loved our stay at the Mercure! The perfect weekend getaway. We thoroughly enjoyed our spacious Privilege room, and were very pleasantly surprised by the spa! We had dinner in the restaurant, which had lovely soft lighting and relaxing music playing. The wait staff were welcoming and attentive and very obliging. We had room service breakfast with was delicious and so much more relaxing than heading off quickly to breakfast somewhere else. I would definitely recommend a stay at the Mercure to friends or family. I would suggest that the kitchenette joinery be upgraded at some point in the future, to make the next guests' stay more breathtaking. Other than this point, we were very impressed by all aspects of our stay. Thank you so much Mercure Charlestown!
Alexandra, 1-night trip
Verified Wotif guest review

8/10 Very good

I have stayed in the king executive room 3 times. Room 229 is very spacious and with a great layout. Rooms 233 and 235 have amazing spas and views and are intimate although i have not stayed in these rooms. All the executive rooms have a nice bathroom with a use of cream tiles finished with stylish brown boarder tiles in a simple yet soothing pattern. The Jet baths are great and robes in the cupboard. These king rooms have balconies with a distant view of the Newcastle beach/port/city lights yet still beautiful. There is a pool which I haven't used, not great 4 laps really but one there which is leisurely. There are microwaves and toasters, but you have to ask for them. my wifi wasn't working in my room on one night but staff tries to make sure wifi works There is only a $1 deposit required at check in which is great for the rest of your trip and there is a phone in room. Bar & Restaurant which I haven't used but good to have as the buffet breakfast menu looks great. Dinner meals maybe a bit pricey. The hotel is close to a shopping centre with a large variety/cloths/retail shops and grocery stores. Relatively close to Newcastle cbd. and a good rest spot if you are feeling tired on your way to sydney or further south in the last few hours of your trip. Mercure's purple sign is renowned and great to notice of a place to rest which you can see brightly from the highway as you drive past which is familiar and to put you at ease as you drive with fatigue and notice the sign.
david, 1-night trip
Verified Lastminute guest review

6/10 Good

Asked for king bed to be split. Don’t want to share a bed with 12 yr son. It wasn’t, took half an hour to separate beds. Room had stale smell to it & dirty coke can with cigarette butts on balcony outside
Bec, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

Easy check in plenty of parking freindly staff
Michael, 1-night romance trip
Verified Wotif guest review

6/10 Good

Bathrooms not suited to semi disabled no lift access to upper floor no disabled ramps suited only to young to middle age does not cater to older people or semi to completely disabled showers are not accesable
Leonie, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Kristy, 1-night trip
Verified Wotif guest review

8/10 Very good

Thomas, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sabrina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Price Room is great
Gary, 1-night family trip
Verified Wotif guest review

8/10 Very good

Bruce, 1-night trip
Verified Expedia guest review