Staff were all great to us. Our room was large with higher ceilings and a powerful fan. The bathroom was spacious with great water pressure in the shower. The only drawback is that there's no AC. We were in Lucerne in mid 80's, and the room stayed fairly cool during the day. Adding simple AC units would be a big bonus. The buffet style breakfast was excellent, coffee, juice, eggs, meats, cheeses, fruit, sausage, oatmeal, yogurt etc..., and will save you lots of money from the pricey breakfast and lunch options around town. The hotel is located on the river, and walking distance to everything. We enjoyed our stay.