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Cumberland Resort and Spa

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Overview of Cumberland Resort and Spa

Cumberland Resort and Spa

4.0 star property
4-star hotel in Norfolk Island with spa and outdoor pool
9,2 out of 10 Superb
9,2/10 Superb

48 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free WiFi
  • Laundry facilities
Map
100 Taylors Road, Norfolk Island, 2899
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Children's pool
  • Spa tub
  • Room service
  • Babysitting
  • Business center
  • Airport shuttle
  • Terrace
  • Garden
For families
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Kitchen
  • Separate dining area
  • Living room

Room options

About this area

What's nearby

  • Heart of Norfolk Island

Getting around

  • Norfolk Island (NLK) - 6 min drive
  • Airport shuttle (surcharge)

Restaurants

  • The Olive - 5 min walk
  • Golden Orb - 11 min walk
  • The Bowlo Bistro - 8 min walk
  • Chinese Emporium - 12 min walk
  • La Perouse Restaurant - 9 min walk
Map

About this property

Cumberland Resort and Spa

Cumberland Resort and Spa is just 2.6 mi (4.1 km) from the airport and offers a shuttle (available 24 hours) for AUD 30 per person roundtrip. You can take a dip in the outdoor pool, then visit the spa to be pampered with deep-tissue massages, body wraps, or hydrotherapy. A spa tub and a sauna are offered, and in-room conveniences at this upscale hotel include washers/dryers and refrigerators. Fellow travelers like the helpful staff and location.

Languages

Afrikaans, Dutch, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 13 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 2:00 PM - 4:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 8:30 AM - 4:30 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets stay free
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Babysitting (surcharge)

What to do

  • Discount at nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Working away

  • Business center
  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 1980
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Roll-in shower
  • Wheelchair-width doorways
  • No elevator (single level property)
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Premium cable channels

Home comfort

  • Ceiling fan
  • Espresso maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board
  • Washer and dryer
  • Laundry detergent

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Individually decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Cookware, dishes, and utensils
  • Dishwasher
  • Blender
  • Mixer
  • Spices

More

  • Daily housekeeping
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of AUD 30 per person (roundtrip)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for AUD 15.0 per night
  • Rollaway beds are available for AUD 15 per night
  • Airport shuttle for children between the ages of 2 and 11 costs AUD 15 (roundtrip)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of AUD 105 per pet, per week

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Cumberland Norfolk Island
Cumberland Resort Norfolk Island
Cumberland Resort Spa
Cumberland Spa Norfolk Island
Cumberland Resort and Spa Hotel
Cumberland Resort and Spa Norfolk Island
Cumberland Resort and Spa Hotel Norfolk Island

Frequently asked questions

Does Cumberland Resort and Spa offer free cancellation for a full refund?
Yes, Cumberland Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cumberland Resort and Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cumberland Resort and Spa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cumberland Resort and Spa?
Yes, pets stay free. There's a charge of AUD 105 per pet, per week. Service animals are exempt from fees.
Is airport shuttle service offered by Cumberland Resort and Spa?
Yes, an airport shuttle is available. The charge is AUD 30 per person roundtrip.
What are the check-in and check-out times at Cumberland Resort and Spa?
You can check in from 2:00 PM - 4:00 PM. Check-out time is 10 AM. Express check-out and contactless check-in and check-out are available.
What is there to do at Cumberland Resort and Spa and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Cumberland Resort and Spa also has an outdoor pool and a sauna, as well as a picnic area and a garden.
Does Cumberland Resort and Spa have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a mixer, and a blender.
Does Cumberland Resort and Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Cumberland Resort and Spa like?
Cumberland Resort and Spa is a short 6-minute drive from Norfolk Island (NLK) and 15 minutes' walk from Bounty Folk Museum. Travelers say the area is walkable and good for shopping.

Reviews

9,2

Superb

9,2/10

Cleanliness

9,5/10

Staff & service

8,4/10

Amenities

8,6/10

Property conditions & facilities

9,2/10

Eco-friendliness

Reviews

8/10 Very good

Beautiful friendly staff and welcoming, always accommodating and ready to help. Location within town is convenient and very quiet, perfect for a break here in Norfolk Island.
Jorge, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Mark, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Centrally located.
7-night trip with friends
Verified Expedia guest review

8/10 Very good

My husband and I loved the resort and what they provided in the units . Temar was amazing treating us like long lost family. our only complaint was that our unit was not serviced we ha to ask for a linen change as it was so hot we were sweating in bed so the sheets and towels were very manky. plus we were on holidays and still had to sweep the floors wipe over the floors as well what they provided in the unit was amazing we just would have liked our unit at least serviced teicw during our weeks stay.
7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

David Ronald, 7-night trip
Verified Expedia guest review

8/10 Very good

Still a great place to stay in Norfolk!
Norfolk Island is a lovely, quaint place to visit and the Cumberland Resort and Spa is a perfect base to see the Island from. It's a short walk into the heart of town so you don't need a car if you don't want to, but a car is available and included in your accommodation costs if you'd like to explore more (and you should!). You just need to pay insurance costs. The accommodation itself is very clean, spacious and comfortable. The staff are amazing. Rael, Tima and the team are extremely welcoming and helpful and will go out of their way to ensure your stay is enjoyable.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants
7-night romance trip
Verified Wotif guest review

10/10 Exceptional

Staff very helpful, couldn't do enough for us, close to town
7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly, helpful staff,great bed. Water pressure in shower okay for island conditions
7-night romance trip
Verified Wotif guest review