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Turtle Beach Resort

4-star hotel with free water park, near Putt Putt Golf Mermaid Beach

  • Free WiFi
From
ZAR 2,961

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  • Turtle Beach Resort
  • Turtle Beach Resort
  • Outdoor Pool
  • Outdoor Pool
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Turtle Beach Resort. Image 1 of 77.
1 / 77Turtle Beach Resort
8,6.Fabulous.
  • NEEDS A DEEP CLEAN, APARTMENTS ARE FILTHY, WAS ALLOCATED A NEW APARTMENT WHICH ALSO…

    Mar 11, 2021

  • The location is good and the kids enjoyed the facilities but the hotel rooms definitely…

    Mar 1, 2021

See all 340 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service

Guests rated location

Safe
Dining options
Walkable
Easy parking
Quiet
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
  • Non-smoking

Property highlights

Main amenities

  • 200 smoke-free guestrooms
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools and 4 spa tubs
  • Free water park

For families

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

What’s around

  • In Mermaid Beach
  • The Star Gold Coast - 30 min walk
  • Pacific Fair Shopping Centre - 28 min walk
  • The Oasis - 32 min walk
  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Kurrawa Beach - 28 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • 1 Bedroom Apartment
  • 2 Bedroom Apartment
  • 3 Bedroom Apartment
  • 1 Bedroom Superior Apartment
  • 2 Bedroom Superior Apartment
  • 2 Bedroom Family Suite

Location

  • In Mermaid Beach
  • The Star Gold Coast - 30 min walk
  • Pacific Fair Shopping Centre - 28 min walk

What’s around

Landmarks

  • In Mermaid Beach
  • The Star Gold Coast - 30 min walk
  • Pacific Fair Shopping Centre - 28 min walk
  • The Oasis - 32 min walk
  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Kurrawa Beach - 28 min walk

Getting around

  • Coolangatta Airport (OOL) - 28 min drive
  • Varsity Lakes Station - 16 min drive
  • Gold Coast City Coomera Station - 25 min drive
  • Helensvale Station - 26 min drive
  • Broadbeach South Light Rail Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 5:30 AM to 9:00 PM*

Parking

  • No onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Barbecue grills

Things to do

  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Number of spa tubs - 4
  • Miniature golf on site
  • Playground on site
  • Golfing nearby
  • Free water park access
  • Waterslide
  • Sauna
  • Arcade/game room

Services

  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
  • Washer/dryer

Things to enjoy

  • Balcony or patio
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Number of living rooms

Freshen up

  • Second bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chelonia Beauty Day Spa. Services include massages.

The spa is open daily.

Dining

Fresh and Tasty - This café specializes in local cuisine and serves lunch only.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Small print

Also known as

  • Resort Turtle Beach
  • Turtle Beach Resort Hotel
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort Hotel Mermaid Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach

Optional extras

Breakfast costs between AUD 8 and AUD 15 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Turtle Beach Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Turtle Beach Resort.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - midnight. Check-out time is 10 AM.
  • Yes, Fresh and Tasty offers local cuisine, garden views, and poolside dining. Nearby restaurants include Alfred's Diner (4-min walk), Vintage Espresso (5-min walk), and Etsu Izakaya (7-min walk).
  • Yes, an airport shuttle is available from 5:30 AM to 9:00 PM on request. The charge is AUD 50 per person one way.
  • No, this hotel doesn't have a casino, but The Star Gold Coast (3-min drive) is nearby.
  • Practice your swing on the tennis courts. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Turtle Beach Resort also has 4 outdoor pools, a sauna, and a fitness center, as well as an arcade, a picnic area, and a garden.
8,6.Fabulous.
  • 6,0.Good

    Desperate refurbishment of room required

    We have stayed here before and everything was great. Looking for a place to stay every 6 months, we figured we would come back here. The facilities for the kids are great and the water parks make it convenient. The room we stayed in however was disappointing. The couches heavily soiled the walls filthy and just a unpleasant feel. We didn't want to be in the room at all. Reception offered sheets to cover the filthy couches. We did request a different room and even offered to bear an upgrade cost to be told they were full. Funny that most rooms were empty and the front area said vacancy! Sadly, I don't know if we will stay again. Our intentions were to rebook for 6 monthly visits.

    Kyle, 2 night family trip, Feb 18, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Family of 4

    Late check in security was super helpful and friendly. Clean apartment super spacious. We were on the ground floor which was fantastic and convenient. Definitely our go to for summer holidays now kids loved the slides and great with all the other pools when some get over crowded move to another. Only downer the last night had to park out on the street no car spots left.

    Kia, 6 night family trip, Jan 16, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The self contained units, facilities available and very friendly and accommodating helpful staff

    KAROLINE, 6 night family trip, Jan 15, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Overpriced, terrible parking if you can get a spot. Poor wifi - which they cut off hours before we checked out. No air con in bedrooms, one shower didn’t work, dated rooms. Order wrong and slow every time we ordered. Would definitely not recommend for the price. The kids liked the waterslide but for $2200 for 7 nights not worth that much.

    Tanya, 7 night family trip, Jan 13, 2021

    Verified Wotif guest review

  • 8,0.Very good

    Great facilities, friendly staff - overall, would happily recommend for family holidays

    5 night family trip, Jan 12, 2021

    Verified Wotif guest review

  • 10,0.Exceptional

    Relaxing

    Extremely relaxing and peaceful in lovely landscaped gardens and refreshing pools.

    Lynette, 5 night trip, Jan 10, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Pools and slides etc were great for the kids. The room was clean, a little tired but fine. The staff werent bery enthusiastic

    1 night trip, Jan 7, 2021

    Verified Wotif guest review

  • 6,0.Good

    The hidden costs

    Megan, 3 night family trip, Jan 5, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    We love everything about this place. We stayed 3 nights here and we had a great time. Perfect for families with kids!

    AJ, 2 night trip with friends, Jan 2, 2021

    Verified Wotif guest review

  • 10,0.Exceptional

    Excellent resort with great facilities. Will definitely stay again.

    2 night family trip, Jan 2, 2021

    Verified Lastminute guest review

See all 340 reviews