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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel in Gisenyi with spa and outdoor pool

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Photo gallery for Lake Kivu Serena Hotel

Exterior
Breakfast, lunch, dinner served; British cuisine
In-room safe, free cots/infant beds, free WiFi, bed sheets
In-room safe, free cots/infant beds, free WiFi, bed sheets
Lobby sitting area
Perched on the shores of Lake Kivu, this upscale hotel offers a tranquil retreat. Unwind at the spa or soak up the sun by the poolside bar, and enjoy British cuisine at The Lake Restaurant. Previous guests praise this haven for its serene atmosphere.

Reviews

8,8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Spa

Main amenities (12)

  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Pool bar
  • 24-hour room service
  • Babysitting
  • 24-hour business center
  • Meeting rooms
  • Airport shuttle
  • Terrace

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The current price is R3 509
R4 141 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Private bathroom
Bathrobes
Hair dryer
Free bottled water
Satellite channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Twin Room

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Private bathroom
Bathrobes
Hair dryer
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Gorillas Lake Kivu Hotel

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
7.4 out of 10, Good, (38)
The price is R1 451
R1 712 total
includes taxes & fees
27 Feb - 28 Feb
Gorillas Lake Kivu Hotel
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About the area

Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach - 1 min drive
  • Rwanda Tourism University College - 2 min drive
  • Université Libre de Kigali - 3 min drive
  • Nyamyumba Hot Springs - 6 min drive
  • Parc National des Virunga - 9 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 63 miles/101.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪The New Tam Tam - ‬4 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪Salt and Pepper Restaurant - ‬4 min drive

About this property

Lake Kivu Serena Hotel

Lake Kivu Serena Hotel is a great choice for your beach stay in Gisenyi. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center. The Lake Restaurant serves British cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a terrace, and a garden.

Languages

English, French

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • On the beach

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe - This café serves light fare only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 4 and 12 costs USD 60

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards and cash.
Property Registration Number A505/06

Also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel offer free cancellation for a full refund?

Yes, Lake Kivu Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Lake Kivu Serena Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Lake Kivu Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Lake Kivu Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Lake Kivu Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per person one-way.

What are the check-in and check-out times at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out is available.

What is there to do at Lake Kivu Serena Hotel and nearby?

Lake Kivu Serena Hotel has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Lake Kivu Serena Hotel?

Yes, The Lake Restaurant offers British cuisine.

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Lake Kivu Serena Hotel Reviews

Reviews

8,8

Excellent

8,8/10

Cleanliness

9,0/10

Staff & service

8,0/10

Amenities

8,6/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful propertyz beautiful town
Martin, 2-night trip

10/10 Exceptional

Beauty meets fantastic service
Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Calvin, 1-night trip

10/10 Exceptional

Lovely hotel. Very relaxing and ina nice neighborhood.
Ryan, 3-night trip

10/10 Exceptional

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Murithi, 2-night trip

10/10 Exceptional

Everything was as expected from a 4 to 5 star hotel.
Rosemarie Jeanne, 4-night trip

8/10 Very good

Would recommend
Adeola, 3-night trip

10/10 Exceptional

I did NOT want to leave…. Thats all I’ll say.
Matthew, 1-night trip

10/10 Exceptional

The staff are really good. They provide high level customer care.
3-night trip

10/10 Exceptional

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Catriona, 2-night trip

8/10 Very good

Hotel is run down with most in-room amenities in bad shape. Food was decent
Michal, 2-night trip

6/10 Good

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
YOUKYOUNG, 1-night trip

10/10 Exceptional

Serena
Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons.
Mathieu, 1-night trip

10/10 Exceptional

Timothy, 3-night trip

10/10 Exceptional

Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen.
Thomas, 1-night trip

10/10 Exceptional

Inoubliable découverte de la Riviera du Kivu
Jean-Marie, 1-night trip

10/10 Exceptional

David, 1-night trip

10/10 Exceptional

Nick, 1-night trip

10/10 Exceptional

Georgia, 4-night trip

10/10 Exceptional

Cyril, 1-night trip

8/10 Very good

David, 1-night trip

10/10 Exceptional

Paul, 2-night trip

8/10 Very good

Nice and comfortable
Aderemi, 1-night trip

8/10 Very good

Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
1-night trip

10/10 Exceptional

Alexander, 1-night trip

10/10 Exceptional

The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
1-night trip