10/10 Exceptional
16 August 2023
Not happy
There was a dirty towel in the balcony when we checked it. The tiles had just been mopped so it was wet and by the time we walked in, there was dirt everywhere. There is no daily room service and the towels are filth. I arranged a bedroom for 3 people and receptionist advised that they would arrange someone to organise a sofa bed and no one attended to arrange the bed and I slept on the lounge for the entire 3 nights with no assistance anywhere to be found. I had to call and request for things minimum twice for room service, fresh towels, water etc. You can’t just ask once, you need to ask a couple of times for them to provide you the amenities. The bathroom in room 207 kept leaking water so we pretty much had water daily in the bathroom which I think is really unhygienic, dirty and awful. I like the hotel but not sure whether I’ll stay there again
Semra
Semra, 3-night family trip
Verified Hotels.com guest review
