4/10 Fair
29 October 2024
Never book with Wynwood. Horrible company.
To start, the airport transfer never showed up. After they finally responded, we waited an hour for someone to arrive. He had no idea how to get around the airport, and wanted us to wander the airport to come find him. He also only had a compact sedan when I paid for an SUV as I had six bags. We took a cab. We arrived at an apartment with a leaking shower, broken coffee maker, broken iron, no latch on the exterior door (in CDMX!) and sewage smell from the drains. I had to barricade the balcony door with a broomstick, pour a bottle of detergent and water down the sink, and burned scented candles for days just to hold back sewage smell (and my own vomit). It took two weeks to get those issues fixed. The cleaners (an extra charge) never came on time and argued every time I refused to let them in on the wrong days (I was working and could not let them in). I spent a month there because everything else nearby was full. They sent me to multiple other buildings as alternatives that were even worse. They didn’t tell security at those buildings I was coming though, so I had to wait in the rain for half an hour for them to let me in. If you want to fix anything, the company does nothing. I had to threaten to contact the ministry of tourism for CDMX (who was conveniently located across the park!) before anything was done. Never, ever, stay with this company. The unit was bad. Their lack of interest to fix it was disgusting. Location was great. Dogs at Parque España were a delight.
Lucian
Lucian, 28-night trip
Verified Hotels.com guest review
