2/10 Poor
24 October 2024
Terrible people running this place - awful stay.
Horrid stay! They lied to us and it cost us a lot of money! When we firat arrived at the listed address (both via this webite and maps) there was no hotel - the address was a school. I called the phone number listed and was given a new address about a block away. They had moved! We walked down and checked in. They asked if we had a car and needed parking. We said we'd just have the car one night (Sat) as we were turning it in Sun morning. They said great, parking is free on the weekends. Sunday morning we walked outside to find a parking ticket on our car. We asked them about this (same people who told us it was free the night before) and they said we had to have a parking permit. We asked why they told us it was free parking and they tried to claim they didn't say anything of the sort. Complete lie. The ticket ended up costing us a lot of time and money.
Also, when they cleaned our room, they moved all our items around, including our toiletries. Not acceptable! I don't want some stranger touching all my stuff and moving it, especially things like my toothbrush!
At check-in, they also have you sign a ledger book with your important personal information and then they leave that ledger with all your information sitting unsecured on their counter for anyone to look through. With the constant threat of identity theft, I made my page disappear at some point, as I was not comfortable with anyone being able to have access to all that important information. Terrible place.
Verified traveller
3-night trip
Verified Hotels.com guest review
