I arrived at the hotel too early for check-in, but before I asked, they offered to let me have my luggage and confirmed whether I could check in. I asked for my room to be cleaned every day during my three nights, and it was always clean. It was in front of the tram station, so it was easy to get to, and even though my English was poor, the staff were kind and helpful. It was my first time in Zurich, but I would like to stay at this hotel again when I go to Zurich.